Cordric D'Aubreyl Branch
McKinney,TX
Summary
Dynamic Team Leader skilled in fostering exceptional customer service and improving operational processes. Proven track record in training staff, streamlining inventory management, and resolving customer complaints effectively to drive loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Team Lead
Walmart Supercenter Automotive
Plano, TX
10.2022 - Current
- Led team in achieving operational goals and improving customer service standards.
- Trained and mentored new associates on store policies and procedures.
- Streamlined inventory management processes to enhance product availability.
- Coordinated daily schedules to optimize staff coverage during peak hours.
- Implemented best practices for merchandising to increase sales performance.
- Resolved over 25 customer complaints effectively, ensuring satisfaction and loyalty retention.
- Empowered 10 team members by delegating responsibilities according to individual strengths and areas of expertise.
- Operated forklift to transport materials within store.
- Diagnosed and repaired various mechanical issues in vehicles to ensure optimal performance.
- Utilized diagnostic tools to identify faults and streamline repair processes effectively.
- Collaborated with team members to improve workshop efficiency and reduce turnaround times.
- Trained junior mechanics on best practices for safety procedures and equipment handling.
- Maintained detailed service records using dealership management systems to track repairs and customer interactions.
Assembly Technician
Branch Services, LLC
Dallas, TX
01.2024 - Current
- Assembled and installed various furniture types, ensuring quality and customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly to foster positive client relationships.
- Followed manufacturer manuals, diagrams and specifications to properly install and repair furniture and equipment.
- Operated forklifts, pallet jacks, hand trucks and dollies to move furniture and equipment.
- Increased 7 client referrals through exceptional communication skills, addressing customer concerns and answering questions during the installation process.
Sales Associate
Walmart Supercenter
Plano, TX
07.2021 - 10.2022
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in inventory management, ensuring stock levels met demand.
- Maintained cleanliness and organization of sales floor to promote positive shopping environment.
- Collaborated with 3 team members to implement promotional displays, driving product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring swift customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Block High School
Jonesville, LASkills
- Mechanical assembly
- Machinery operation
- Quality assurance checks
- Equipment operation
Accomplishments
- Maintained 100% compliance with safety policies, including auditing and ensuring store cleanliness.
Timeline
Assembly Technician
Branch Services, LLC
01.2024 - Current
Team Lead
Walmart Supercenter Automotive
10.2022 - Current
Sales Associate
Walmart Supercenter
07.2021 - 10.2022
Block High School