Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Coreen Koski

Lombard,IL

Summary

I have worked in retail since my late teens, taking some brief time off years ago to raise my daughter.

I have excellent customer service skills and have built strong relationships with the customers I see daily at my current job.

I have a proven track record of not "job hopping". I was at my first job from the day the store opened in 1992 until the day it closed. I have been at my current job for nearly 15 years,

Overview

31
31
years of professional experience

Work History

Assistant Retail Store Manager

Johnson's LIghthouse Inc, BP
06.2009 - Current
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Streamlined inventory management with organized stockrooms and accurate recordkeeping.
  • Increased employee productivity by developing comprehensive training programs and providing ongoing support.
  • Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and managed associates in customer service and sales techniques.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted store manager in meeting standards for customer service and quality.
  • Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.

Retail Sales Associate Worker/Receiving Clerk

Kmart Corporation
08.2003 - 11.2005
  • Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
  • Increased store sales by effectively upselling products and suggesting complementary items to customers.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
  • Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
  • Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Assisted in loss prevention efforts by vigilantly monitoring the sales floor and reporting suspicious activity to store management as necessary.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Sales Associate

Kmartcorp
10.1992 - 06.2000
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

High School Diploma -

Downers Grove High School South
Downers Grove
06.1993

Skills

  • Cash Handling Proficiency
  • Promotional Planning
  • Problem Solving Abilities
  • Performance Evaluation
  • Multitasking Capabilities
  • Effective Communication
  • Adaptability and Flexibility
  • Attention to Detail
  • Team Leadership
  • Customer Service Excellence
  • Loss Prevention Strategies
  • Relationship Building
  • Customer Retention
  • Cost Control

Affiliations

  • I have been a volunteer with Chicagoland Animal rescue since January 2000. We are a feline rescue that helps cats find their forever homes. I have worked in store to help with adoptions and have fostered cats too until they can go to a permanent home.

Timeline

Assistant Retail Store Manager

Johnson's LIghthouse Inc, BP
06.2009 - Current

Retail Sales Associate Worker/Receiving Clerk

Kmart Corporation
08.2003 - 11.2005

Retail Sales Associate

Kmartcorp
10.1992 - 06.2000

High School Diploma -

Downers Grove High School South
Coreen Koski