Coreen Koski
Lombard,IL
Summary
I have worked in retail since my late teens, taking some brief time off years ago to raise my daughter.
I have excellent customer service skills and have built strong relationships with the customers I see daily at my current job.
I have a proven track record of not "job hopping". I was at my first job from the day the store opened in 1992 until the day it closed. I have been at my current job for nearly 15 years,
Overview
31
31
years of professional experience
Work History
Assistant Retail Store Manager
Johnson's LIghthouse Inc, BP
Villa Park, IL
06.2009 - Current
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Assisted store manager in meeting standards for customer service and quality.
- Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Supported senior management in implementing and upholding store policies and procedures.
- Engaged directly with customers to offer assistance and resolve complaints.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
Retail Sales Associate Worker/Receiving Clerk
Kmart Corporation
Lombard, IL
08.2003 - 11.2005
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Assisted in loss prevention efforts by vigilantly monitoring the sales floor and reporting suspicious activity to store management as necessary.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Kmartcorp
Woodridge, IL
10.1992 - 06.2000
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Downers Grove High School South
Downers Grove06.1993
Skills
- Cash Handling Proficiency
- Promotional Planning
- Problem Solving Abilities
- Performance Evaluation
- Multitasking Capabilities
- Effective Communication
- Adaptability and Flexibility
- Attention to Detail
- Team Leadership
- Customer Service Excellence
- Loss Prevention Strategies
- Relationship Building
- Customer Retention
- Cost Control
Affiliations
- I have been a volunteer with Chicagoland Animal rescue since January 2000. We are a feline rescue that helps cats find their forever homes. I have worked in store to help with adoptions and have fostered cats too until they can go to a permanent home.
Timeline
Assistant Retail Store Manager
Johnson's LIghthouse Inc, BP
06.2009 - Current
Retail Sales Associate Worker/Receiving Clerk
Kmart Corporation
08.2003 - 11.2005
Retail Sales Associate
Kmartcorp
10.1992 - 06.2000
High School Diploma -
Downers Grove High School South