Coreen Lovelace Henry
Administrative Support Team Associate
Brooklyn,U.S.A
Summary
Precise and organized with extensive knowledge of Microsoft Office Suite and over 10 years of experience in providing efficient office operations with solutions-oriented problem-solving capabilities.
Adept at gathering and organizing specifically requested data and converting documents into desired formats. Solid external and internal communication skills.
Overview
13
13
years of professional experience
Work History
Administrative Support Team Associate
Macys
Brooklyn, NY
11.2019 - Current
- Execute operational administrative functions
- Oversee scheduling maintenance using Kronos application
- Distribute reports from My Macy’s Portal to management team
- Handle HR functions, and act as the HR liaison for store employees.
- Maintain a professional attitude with sincerity and enthusiasm
- Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management
- Input employment data in the Job Requisition System and handle all new hire paperwork, orientation, and training sessions
- Balance vault and store checkbook and perform other cash functions on a daily basis
- Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies
- Managed phone and email correspondence and handle incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks
- Assist coworkers and staff members with special tasks on daily basis.
Telephone Operator
National Water Commission
06.2010 - 12.2018
- Substantive Post
- Receiving and relaying telephone calls and messages
- Respond to visitor enquires and/ or direct visitors to the appropriate department(s).
Customer Care Officer
07.2018 - 12.2018
- Providing efficient and effective delivery of quality service to NWC’s customers through the timely & satisfactory resolution of complaints
- Investigating and providing formal and informal feedback to customers
- Maintaining accurate records
- Review and complete relevant forms for accuracy and inputting data into system to create accounts
- Providing timely daily and weekly reports on frequency/ type of queries/ complaints to facilitate quality decision-making and arrange for the collection of payments by customers in keeping with policy.
Human Resource Assistant
02.2018 - 05.2018
- Coordinating the distribution of performance evaluations
- Assist in the processing of health claims and loan forms
- Data entry of personnel records while maintaining accuracy
- Prepare specific personnel letters and prepare standard HR reports for the area.
Administrative Assistant
National Water Commission
10.2012 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Performing a full range of clerical duties and responsibilities
- Confidential and complex administrative support functions for the Department Head and other department staff including functioning as a personal secretary
- Assisting in maintaining the department budget and the processing of payroll records
- Compiling and entering alphabetic and numeric data for analysis and reporting.
Education
BSc. - Business Management Studies
University of The West Indies
2015
High School Diploma -
Clarendon College
1997
Skills
- Data Entry, OSHA 10-hour General Industry Safety and Health
- Microsoft Office Suites
- Confidentiality and Data Protection
- Document and File Management
- Compliance Training
- HIPAA Guidelines
- Office Equipment Operation
- Clerical Support
- Excellent Interpersonal and Business Skills
Timeline
Administrative Support Team Associate
Macys
11.2019 - Current
Customer Care Officer
07.2018 - 12.2018
Human Resource Assistant
02.2018 - 05.2018
Administrative Assistant
National Water Commission
10.2012 - 11.2013
Telephone Operator
National Water Commission
06.2010 - 12.2018
BSc. - Business Management Studies
University of The West Indies
High School Diploma -
Clarendon College
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