Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Office Manager and Sales Manager
Gogel Tire And Auto Repair
09.2022 - Current
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Mange the sale of tires both wholesale and retail to repair shops and the public.
Manage all customer communication as well as marketing
Office Manager and Sales Manager
Gogel Tire And Auto Repair
08.2006 - 06.2022
Developed and maintained successful relationships with vendors, suppliers and contractors.
Reported to senior management on organizational performance and progress toward goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Education
Bachelor of Arts - Elementary Education And English
Rowan University
Glassboro, NJ
06.2002
Skills
Policy Development
Employee Supervision
Administrative Support
Inventory Control
Customer Service
Staff Hiring
Office Management
Staff Management
Financial Reporting
Customer Relations
Credit and Collections
Office Administration
Affiliations
Leader of my daughter's Girl Scout Troop for 3 years
Mother and dog lover
Timeline
Office Manager and Sales Manager
Gogel Tire And Auto Repair
09.2022 - Current
Office Manager and Sales Manager
Gogel Tire And Auto Repair
08.2006 - 06.2022
Bachelor of Arts - Elementary Education And English