COREEN MCGRATH
Worcester,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CREDIT OPERATIONS SPECIALIST II
PRIORITY FUNDING
06.2019 - 04.2024
- Received approximately 15 Loan approvals from Lenders each day, verified all rates were correct, entered any stipulations Lender would need and processed Welcome Package
- Assembled document package to be signed and mailed package to Buyer
- Coordinated with banks, Loan Officers and other teams on credit activities.
- Optimized workflows by identifying areas of improvement in existing processes, leading to increased productivity levels within our team.
RECEPTIONIST
MCCALL INSURANCE
03.2016 - 06.2019
- Greeted approximately 10 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Resolved customer problems and complaints.
- Handled cash and credit transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression and to keep all PNI documents out of visibility
- Assisted CEO with appointment schedule
ADMINISTRATIVE ASSISTANT
Lockheed Martin
03.2014 - 03.2016
- Performed a variety of activities in support of Program stipulations including, coverage of phone system with approximately 20 calls per day, school fundraiser order coordination and facilitation, direct mail campaigns
- Entry of analysis, tracking and trending program data obtained thru online research
- Inventory control and general clerical support
- Support of functional areas including purchasing, financial tracking, facility maintenance, contract administration and human resources
RECREATIONAL THERAPY ASSISTANT
Jewish Healthcare Center
03.2013 - 03.2014
- Monitoring patients including diet restrictions, emergency alarms and transportation of residents
- Food service assistance
- Directed stimulating and engaging activities for residents tailored to their cognitive capabilities
- Created Coreen's Conversation Circle to engage resident interest in current events and weather
- Recording attendance and observations within company database
Supervisor
DCU Center
06.1998 - 08.2013
- Hired as a bartender, promoted to supervisor of alcohol, including supervision of 14 employees
- Responsibilities include scheduling, ordering supplies, stocking supplies and inventory control
- Ensuring all employees are current with certifications and serving as bartender as needed
- Created forms in Microsoft Excel in order to streamline daily inventory reconciliation
Enrollment Specialist
Carroll Enterprises
07.2010 - 10.2011
- Customer Service Representative in extremely busy call center enrolling or un-enrolling consumers in appropriate health plans
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Communicated with approved Massachusetts certified insurance companies
- Worked closely with Massachusetts Connector to make sure all health insurance laws were adhered to
Business Owner
Coreen's Cozy Care
Worcester, MA
1998 - 2010
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Secured long-term sustainability of my business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and implemented procedures to improve accounting efficiency.
Education
High School Diploma -
Auburn High School
Auburn, MA05.1983
Some College (No Degree) - Computer Operations Certificate Program
Central New England College
Worcester, MASome College (No Degree) - Human Services
Quinsigamond Community College
Worcester, MASkills
- Documentation Review
- Loan Processing
- Credit Scoring
- Credit decisions
- Verbal and written communication
- Proficient in Microsoft Word and Excell
- Payment Processing
- Underwriting expertise
- Problem-Solving
- Organizational Skills
- Time Management
- Attention to Detail
- Proficient in Microsoft Word and Excel
- Team player
Certification
Notary Public for the state of Massachusetts
Timeline
CREDIT OPERATIONS SPECIALIST II
PRIORITY FUNDING
06.2019 - 04.2024
RECEPTIONIST
MCCALL INSURANCE
03.2016 - 06.2019
ADMINISTRATIVE ASSISTANT
Lockheed Martin
03.2014 - 03.2016
RECREATIONAL THERAPY ASSISTANT
Jewish Healthcare Center
03.2013 - 03.2014
Enrollment Specialist
Carroll Enterprises
07.2010 - 10.2011
Supervisor
DCU Center
06.1998 - 08.2013
Business Owner
Coreen's Cozy Care
1998 - 2010
High School Diploma -
Auburn High School
Some College (No Degree) - Computer Operations Certificate Program
Central New England College
Some College (No Degree) - Human Services
Quinsigamond Community College
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