Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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COREEN SMALLWOOD

Jacksonville,FL

Summary

Friendly, customer-focused Cashier promoting customer loyalty and retention through attention to detail, excellent mathematical skills and strong customer service. Excels in helping customers feel welcomed and accurately managing payments using POS systems. Generates repeat business by anticipating customer needs and following up on outstanding issues.

Overview

9
9
years of professional experience

Work History

CASHIER

The Roost
08.2022 - 11.2022
  • Maintained high customer satisfaction levels by going extra mile to personalize service
  • Processed cash register transactions on POS and provided correct change
  • Used suggestive selling techniques to drive sales of promotional items
  • Adhered to cash handling policies and procedures
  • Greeted customers with prompt and friendly service
  • Assisted customers to locate hard-to-find items
  • Notified store management on product shortages and damages
  • Balanced cash drawers at shift beginning and end
  • Found ways to enrich customer experience, recommending improvements to supervisor
  • Prepared customer purchases for easy transportation.

Hostess

Bostons Sports Bar
02.2021 - 04.2021
  • Greeted guests upon arrival, presented menus and announced name of server
  • Seated guests, accounting for special requests and available seating
  • Requisitioned dining room supplies for tables and serving stations
  • Pre-planned seating arrangements for large groups and reservations
  • Set up and cleared tables at peak times to seat patrons more quickly
  • Accommodated guests' special seating requests and needs, including extra chairs, wheelchair accessibility and high chairs
  • Assisted servers in serving beverages
  • Observed dining room to monitor guest satisfaction and provided assistance when needed
  • Informed guests about daily specials, new dishes and changes in menu.

Waitress/Hostess

Double Tree By Hilton
08.2019 - 03.2020
  • Maintained prescribed sanitation and social distancing measures to support guest safety and reduce risk to restaurant personnel
  • Verified customer identification and age for alcohol service
  • Fostered deep knowledge of available beverages to advise guests on alcohol and soft drink choices
  • Presented menu promotional items as directed by supervisor, helping to move aging inventory and reduce food waste
  • Prepared cold order salads and appetizers to support kitchen staff
  • Thoroughly swept and mopped floors, and stocked restrooms
  • Anticipated and fulfilled guest needs and clarified specialty orders to avoid errors
  • C

CASHIER

Hardee's
01.2016 - 02.2017
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Maintained high customer satisfaction levels by going extra mile to personalize service
  • Processed cash register transactions on POS and provided correct change
  • Supported trainees to match expected level of speed, product knowledge and customer service
  • Notified store management on product shortages and damages
  • Kept up high pace to minimize customer wait times at checkout
  • Received feedback and complaints while demonstrating exceptional customer service
  • Greeted customers with prompt and friendly service
  • Adhered to cash handling policies and procedures.

Waitress

Waffle House
01.2014 - 12.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

HIGH SCHOOL DIPLOMA -

Temple High School
Temple, GA

Skills

  • POS system operations
  • Conflict resolution
  • Cash handling
  • Customer service excellence
  • Merchandise restocking
  • Training and development
  • Regulatory compliance
  • Order Taking
  • Cash Management
  • Product Knowledge
  • Coaching and Mentoring
  • Cash Drawer Management
  • Time Management Skills
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • Liquor Law Compliance
  • Staff Training
  • Stocking and Replenishing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

CASHIER

The Roost
08.2022 - 11.2022

Hostess

Bostons Sports Bar
02.2021 - 04.2021

Waitress/Hostess

Double Tree By Hilton
08.2019 - 03.2020

CASHIER

Hardee's
01.2016 - 02.2017

Waitress

Waffle House
01.2014 - 12.2015

HIGH SCHOOL DIPLOMA -

Temple High School

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COREEN SMALLWOOD