Corell Brown
Ladson
Summary
Information Technology Consultant I with 17+ years of progressive experience in the field. My role involves supporting multiple systems while conducting training on specified programs. The position requires me to handle multiple projects simultaneously with strict deadlines in a fast-paced environment. I am very knowledgeable of various mobile devices and the software that is used in conjunction to the specified programs therein.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Consultant I
Medical University of South Carolina (MUSC)
Charleston, South Carolina
11.2007 - Current
- Assist users by identifying problems and using sound judgment and/or technical skills to generate solutions, determine accuracy/relevance of information, and make recommendations to resolve software issues pertaining to supported software; serves as technical resource for users by assessing their needs, providing assistance and resolving their problems;
- Actively participate in network and systems design to ensure implementation of viable systems, security policies and procedures;
- Diagnose and repair simple to moderately complex problems in response to customer reported incidents;
- Conduct vulnerability analysis and risk assessment studies of planned and installed information systems to assure that local Automated Information Systems (AIS) security plans and policies established are adequate for protection needs and comply as required by statute;
- Install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software;
- Provide data and/or solutions to issues;
- Ensure rigorous application of information security/information assurance polices, principles and practices in the delivery of customer support services for individuals;
- Identify AIS technology requirements for individuals;
- Investigate local AIS programs to identify possible breach of security and/or other violations/infractions;
- Conduct system security evaluations, audits and reviews to troubleshoot and resolve moderately complex software and device issues;
- Monitor, track, write and test documentation as directed, Make recommendations for technical documentation methods and procedures;
- Expresses information to individuals or groups through oral presentations, training and/or developing materials for customer training for the Medical University of South Carolina and the Medical University Hospital Authority Engineering and Facilities Unit
- Developed and implemented information systems solutions to enhance operational efficiency within healthcare settings.
- Collaborated with cross-functional teams to streamline data management processes and improve system integration.
- Managed system upgrades and migrations, minimizing downtime while enhancing user experience across departments.
- Provided technical support for end-users, troubleshooting issues to maintain workflow continuity in clinical environments.
- Collaborated with cross-functional teams to ensure seamless integration of information systems across departments, improving overall productivity levels.
- Conducted comprehensive training sessions for staff members on new software applications, increasing adoption rates and boosting efficiency levels.
Education
Associate of Science - Information Systems Specialist
Trident Technical College
North Charleston, South Carolina05.2014
Skills
- Assetworks AiM CMMS
- Workday
- CribMaster
- CANON software
- Troubleshooting
- IOS software
- Information security
- Information assurance
- Enterprise server architecture
- Customer training
- Application support
- IT onboarding
- SOP (standard operating procedure) design
Certification
Centura College, North Charleston, SC, Network Technology Certificate, 05/07
Timeline
Information Technology Consultant I
Medical University of South Carolina (MUSC)
11.2007 - Current
Associate of Science - Information Systems Specialist
Trident Technical College