CORENA MARTINEZ
KINGMAN,USA
Summary
Housing Financial Specialist with extensive experience at WACOG, adept at delivering comprehensive financial counseling, and fostering robust client relationships. Demonstrated success in facilitating loan modifications and foreclosure prevention, alongside effective pre-purchase guidance and homeownership education classes. Committed to achieving organizational objectives through meticulous attention to detail and proactive problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Financial Specialist
WACOG
Kingman , AZ
01.2023 - Current
- Provided housing counseling services to individuals and families seeking assistance with foreclosure, pre-purchase, credit issues, budgeting, and other related topics.
- Conducted workshops for community members on homeownership basics, including budgeting, maintenance costs, insurance needs, and mortgage terms.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Assisted clients in developing financial plans to avoid future mortgage delinquency, or foreclosure.
- Monitored client progress and updated case files accordingly.
- Coordinated with lenders to obtain loan modifications for clients facing delinquency or foreclosure.
- Educated clients on basic real estate procedures to facilitate the home-buying process.
Administrative Assistant
WACOG
Kingman, USA
08.2021 - Current
- Oversee office protocols for Kingman Office; lead customer service representative positions
- Served as the point of contact for the Office manager for coordination of information distributed through office
- Carried out administrative duties directly for the Program managers programs leads Responsible for fleet management of vehicles
- Responsible for procurement process for purchasing vehicles and equipment; Point person for office supply orders, Maintained inventory in supply closet to prevent shortages
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
- Maintained training materials and benefits packets for new hires
Customer Service Representative
WACOG
Kingman, USA
01.2019 - 08.2021
- Perform administrative tasked Enter timely and accurate data into relevant systems
- Receive and distribute mail and faxes
- Assist departments with filing tasks and with directed tasks
- Utilize tact and discretion to maintain confidentiality of information and a positive image of WACOG
- Answered 60+ inbound calls per day and directed to individuals or departments
Skills
- Financial counseling
- Building and repairing credit
- Homeownership education
- Loan modification assistance
- Foreclosure prevention
- First-time homebuyer support
- Referrals and networking
Accomplishments
- Administrative Support
- Social Media Marketing
- Pryor: developing emotional intelligence, managing emotions under pressure, abridged.
- Microsoft Excel 2019 Beginners
- Introduction to Microsoft PowerPoint 2019
- Introduction to Microsoft Word 2019/365
- Microsoft Excel 2010
- Introduction to Spanish
- Honors and Activities, Director's All Star, in honor of stellar performance and attendance at Sitel.
- Certification of appreciation in recognition of commitment and dedication.
Certification
- HUD Certified Housing Counselor ID-MSM9CS
- Homeownership Counseling, 3/1/2024
- eLearning Lending Practice 2024
- Hybrid Financial Counseling 2023
- USDA packager, 9/15/2023
- Pre-purchase Homeownership Education, 2022
Timeline
Housing Financial Specialist
WACOG
01.2023 - Current
Administrative Assistant
WACOG
08.2021 - Current
Customer Service Representative
WACOG
01.2019 - 08.2021
- HUD Certified Housing Counselor ID-MSM9CS
- Homeownership Counseling, 3/1/2024
- eLearning Lending Practice 2024
- Hybrid Financial Counseling 2023
- USDA packager, 9/15/2023
- Pre-purchase Homeownership Education, 2022
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