Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Corena Osorio

Corena Osorio

Lawrenceville,GA

Summary

Hello my name is Corena, I am 24 years old. I'm currently looking for job that has a good environment. Looking for something that sparks my interest. I like to work on a task that is suitable to me. I'm open to learning and gaining profitable knowledge. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Customer-focused ( Taco Bell ) accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level ( Taco Bell )position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Taco Bell Crew Member

Taco Bell
Duluth, GA
10.2023 - Current
  • Resolved customer complaints in a professional manner.
  • Organized and restocked supplies to support operations and team productivity.
  • Directed patrons to restrooms and other amenities within facility.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Served food quickly for positive guest experiences.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assembled and served meals according to specific guest requirements.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Stocked shelves and cases with new or transferred items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Upheld high standards of productivity and quality in operations.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Restocked kitchen supplies including food products and utensils.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Understood and followed oral and written directions.
  • Answered (2) calls per shift to assist with customer questions and concerns.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receiver

A & D Foods
Duluth, GA
05.2021 - 11.2023
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Organized goods according to established procedures for efficient retrieval during order fulfillment process.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Tracked expiration dates on perishable items such as food items, removing outdated products from circulation.
  • Compared and verified identifying information of outgoing shipments.
  • Cleaned and organized work areas, equipment, and storage facilities as needed.
  • Prepared documentation to track and report on damaged or missing items.
  • Organized deliveries by sorting and stocking receivables
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Monitored merchandise received and shipped from facility in computer system.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Maintained work areas and kept organized.
  • Provided customer service support by responding promptly to inquiries regarding order status or other matters.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Processed returns to vendors and maintained accurate records of all returned items.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Maintained inventory of shipping materials and supplies.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Ensured that all safety protocols were followed at all times while working in the warehouse environment.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Inspected outgoing shipments for completeness prior to packing or shipping out orders.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Updated daily logs with received and shipped items information as well as any discrepancies noted.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload, and move materials.
  • Participated in physical inventories when required by counting parts, supplies, and equipment.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Operated forklift safely to move products around the warehouse.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Answered (2) calls per shift to assist with customer questions and concerns.
  • Modified existing software systems to enhance performance and add new features.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.

Call Center Representative

Hope For Domestic Violence
Lawrenceville, GA
04.2020 - 05.2021
  • Maintained high levels of professionalism while interacting with customers via phone.
  • Understood and followed oral and written directions.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Leveraged (GUI) skills to input and compile data gathered from various sources.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Shipping & Receiving
  • Forklift
  • Warehouse Experience
  • Packaging
  • Load & Unload
  • Pallet Jack
  • Organizational Skills
  • Communication skills
  • Writing skills
  • RF Scanner
  • Order Picking
  • Menu Memorization
  • Beverage Preparation
  • Customer Service
  • Food Preparation
  • Drive-Thru Operations
  • Inventory Restocking
  • Safe Food Handling
  • Food Running
  • Order Management
  • Customer Engagement
  • Health Code Compliance
  • Equipment Maintenance
  • Heavy Lifting
  • Flexible Schedule
  • Line Efficiency
  • Clear Communication
  • Inventory Counts
  • Store Opening and Closing
  • Cleaning
  • Time Management
  • Cash Handling
  • Safety
  • Quality Control Checks
  • Taking Orders
  • Forklift Operation
  • Valid Driver's License
  • Complex Problem-Solving
  • Machine Operations
  • Ordering Procedures
  • Positive Company Representation
  • Problem-Solving
  • Workplace Efficiency
  • Telephone Etiquette
  • Performance Improvement

Affiliations

  • Walking Outdoors
  • Reading & listening to Audibles
  • Making Crafts
  • Yoga
  • Dancing

Languages

English
Professional

Timeline

Taco Bell Crew Member

Taco Bell
10.2023 - Current

Receiver

A & D Foods
05.2021 - 11.2023

Call Center Representative

Hope For Domestic Violence
04.2020 - 05.2021

High School Diploma -

Gwinnett Technical College

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Corena Osorio