Corenna Perkins
Oneida,NY
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Software Used Below
Nitevision
SynXis
OPERA Cloud
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
La Quinta Inn & Suites
05.2015 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Resolved customer problems and complaints.
- Collected CC# & Cash payments, processed transactions and updated relevant records.
Front Desk Receptionist
Comfort Suites Hotel
06.1996 - 10.1999
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected CC# & Cash payments, processed transactions and updated relevant records.
Education
Data Processing - Data Processing Technology
Boces New Hartford
New Hartford, NY06.1989
GED -
Herkimer High School
Herkimer, NY05.1987
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Multi-Line Phone Systems
- Visitor and Customer Relations
- Data Entry
- Customer Complaint Resolution
- Courteous and Professional
Timeline
Front Desk Receptionist
La Quinta Inn & Suites
05.2015 - 03.2024
Front Desk Receptionist
Comfort Suites Hotel
06.1996 - 10.1999
Data Processing - Data Processing Technology
Boces New Hartford
GED -
Herkimer High School
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