Corenna Waller
Selma,USA
Summary
Healthcare Customer Service Paraprofessional skilled in patient support, medical office support, and customer service. Experienced in handling patient inquiries, scheduling, medical records management, and ensuring a positive patient experience. Adept at problem-solving, active listening, and providing empathetic, service-oriented care.
Overview
5
5
years of professional experience
Work History
Contract Service Representative (Contract)
Pyramid Consulting Inc
07.2025 - Current
- Reviewed and accurately processed 25 health insurance applications daily.
- Prepared correspondence to agents regarding outstanding requirements to issue a policy
- Maintained detailed knowledge of contract policies and compliance requirements for 15 states
- Served as an effective team member, fostering positive communication and collaboration.
Front Desk Scheduler / Medical Front Office Extern
Spruce Multispecialty Group
09.2024 - 01.2025
- Served as first point of contact for 30+ patients daily, ensuring professional and empathetic service.
- Accurately processed patient payments, daily copays, and balances, reducing billing errors.
- Checked in patients, verified and updated demographic and insurance information in EHR systems.
- Followed scheduling protocols to reduce appointment conflicts and improve clinic flow.
Office Manager
Comprehensive Youth Services
11.2021 - 04.2024
- Oversaw administrative and HR functions, including employee benefit processing and onboarding.
- Reduced supply costs by $2,000 through proactive inventory tracking and vendor negotiations.
- Managed facility maintenance requests, ensuring timely completion of repairs and improvements.
Customer Service Representative (Contract)
Aerotek: Maximus & Brandt
10.2020 - 06.2021
- Managed 100+ inbound calls daily, resolving inquiries with professionalism and empathy.
- Assisted with unemployment claim processing and guided clients through complex procedures.
- Cross-trained in multiple administrative functions, ensuring seamless departmental support.
Education
Certificate - Customer Service Paraprofessional
Futuro Health
Fresno, CA10-2025
Certificate - Medical Office Specialist
Fresno City College
Fresno, CA01.2024
Skills
- Electronic Health Records (EHR)
- Medical Terminology
- Patient Scheduling & Front Desk Support
- Insurance Verification & Billing Support
- Effective Customer Service & Active Listening
- Microsoft Office & G Suite
- Data Entry and File Management
- Multi-line Phone System
- Troubleshooting & Problem Resolution
- Keyboarding: 55 WPM Ten Key: 5680 KPH
Timeline
Contract Service Representative (Contract)
Pyramid Consulting Inc
07.2025 - Current
Front Desk Scheduler / Medical Front Office Extern
Spruce Multispecialty Group
09.2024 - 01.2025
Office Manager
Comprehensive Youth Services
11.2021 - 04.2024
Customer Service Representative (Contract)
Aerotek: Maximus & Brandt
10.2020 - 06.2021
Certificate - Customer Service Paraprofessional
Futuro Health
Certificate - Medical Office Specialist
Fresno City College