Coresha Mackey
Hartford
Summary
Experienced customer service representative eager to apply communication and organization skills in a receptionist role where my experience in customer relation will be helpful to an organization.
Overview
2019
2019
years of professional experience
Work History
CNA
Ellis Manor
2013 - 2014
- Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care.
- Adhered to safety guidelines; completed hospital’s three-hour Patient Safety Training Program.
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.
Patient Registration
Hebrew Center
04.2015 - 07.2018
- Working knowledge of medical terminology
- Escalating accounts when necessary
- Handling a high telephonic volume
- Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
Patient Receptionist
Apple Rehab
2016 - 2017
- Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
- Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department
- Assists with new employee training as delegated by the Patient Registration Manager
Patient Registration Representative
Trinity Health Hospital
2020 - 2024
- Assisted patients with registration process, ensuring accuracy and efficiency in data entry.
- Communicated effectively with healthcare providers to verify insurance information and patient eligibility.
- Handled incoming calls, scheduling appointments, and responding to patient inquiries in a timely manner.
- Maintained confidentiality of patient records and adhered to HIPAA regulations during registration processes.
- Collaborated with multidisciplinary teams to improve patient flow and enhance overall service delivery.
Education
CNA - undefined
Capital Community College
01.2015
High School Diploma - Certified Nursing Assistant
Job Corp
Hartford, CT08.2014
Skills
- Patient Care & Safety
- Diagnostic Testing
- Medical Terminology
- Electronic Medical Records
- Vital Signs & Patient Monitoring
- Medication Administration
- Privacy / HIPAA Regulations
- Patient Advocacy and Support
Timeline
Patient Registration
Hebrew Center
04.2015 - 07.2018
CNA - undefined
Capital Community College
CNA
Ellis Manor
2013 - 2014
Patient Receptionist
Apple Rehab
2016 - 2017
Patient Registration Representative
Trinity Health Hospital
2020 - 2024
High School Diploma - Certified Nursing Assistant
Job Corp
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