Coresha Thomas

As a HR service coordinator for Ultimate kronos I take inbound calls and make outbound calls assisting clients with the difficulties they may face. Working remotely to complete administrative duties for the human resources department by maintaining employee records, assist with payroll processing and provide administrative support for all employees. My duties as a HR coordinator are aided with working with UKG clients assisting with the questions or concerns they may have regarding payroll, benefits, paychecks, Taxes, garnishment inquires, as well as assisting with open enrollment, All while providing quality care for ultimate customer service satisfaction in timely manner.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and via email.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Implemented open enrollment system to streamline benefits processes for employees.

As a customer service representative with Startek I assisted a wide variety of companies as a 3rd party representative assuring the companies needs are met for the long term contracts that we share. Taking inbound and making outbound calls to clients providing the highest degree of courtesy and professionalism to resolve customers issues with one call resolution.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.