Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

CORETTA ADAMS

Huntsville,AL

Summary

Home Health Care Aide with extensive experience in patient care and household support, recognized for enhancing clinical quality standards. Proven ability to provide compassionate care while maintaining professionalism in all interactions. Strong skills in behavior redirection, project support, and schedule management, complemented by advanced clerical knowledge. Quick learner with a track record of effective problem-solving and time management in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Home Health Aide

Sunbridge Home Health Care
Decatur, AL
08.2022 - Current
  • Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
  • Offered companionship and emotional support to clients while assisting with daily tasks.
  • Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe.
  • Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients.
  • Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed.
  • Prepared meals and snacks according to prescribed diets.
  • Transported clients to doctor appointments and social events.

Customer Service Representative

AT&T
Huntsville, AL
11.2018 - 07.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.

Customer Service Representative

Alorica
Huntsville, AL
05.2017 - 10.2018
  • Verified insurance coverage and eligibility for services provided.
  • Collaborated with other departments within the organization in order to resolve issues quickly.
  • Analyzed data from previous payments made by the insurer in order to set appropriate payment rates.
  • Responded to inquiries from members regarding their health care benefits.
  • Investigated complex cases involving multiple providers, services, or diagnoses.
  • Maintained accurate documentation of all activities related to claim adjudication.
  • Interpreted medical records to identify diagnosis codes for claim submissions.

Customer Service Representative

SITEL
Andalusia, US
01.2010 - 04.2017
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Work Study Office Assistant

Reid State Technical College
Evergreen, US
01.2012 - 05.2014
  • Greeted visitors and directed them to appropriate personnel or offices.
  • Answered phone calls, emails and other inquiries from customers.
  • Managed the front desk area during peak business hours to provide excellent customer service.
  • Provided support to faculty, staff and students with various tasks.
  • Assisted in the organization of office documents and records for easy access.
  • Monitored incoming mail deliveries daily and distributed accordingly.
  • Organized filing systems, both electronic and hard copy versions, ensuring accuracy of information stored within each system.
  • Managed front desk operations, including greeting visitors and answering phones.

Education

COMPLETED COURSEWORK TOWARDS ASSOCIATES DEGREE - Office and Medical Administrative Assistance

Reid State Technical College
Evergreen, AL
05-2014

Skills

  • Behavior Redirection
  • Personal Grooming Care
  • Patient Care
  • Care Plan Assessment
  • Household Support
  • Clinical Quality Program Standards
  • Client documentation
  • Family caregiver education
  • Customer service
  • Data entry
  • Conflict resolution
  • Communication skills
  • Insurance verification
  • Complaint resolution
  • Time management
  • Documentation management
  • Problem solving
  • Medical terminology
  • Email management
  • Multi-line telephone operations
  • Microsoft office expertise
  • CRM software proficiency
  • Typing 50 wpm
  • Escalation management
  • Live chat support
  • Credit card payment processing
  • Customer relationship management (CRM)
  • CRM software
  • Empathy and patience

References

References available upon request

References

References available upon request.

Timeline

Home Health Aide

Sunbridge Home Health Care
08.2022 - Current

Customer Service Representative

AT&T
11.2018 - 07.2022

Customer Service Representative

Alorica
05.2017 - 10.2018

Work Study Office Assistant

Reid State Technical College
01.2012 - 05.2014

Customer Service Representative

SITEL
01.2010 - 04.2017

COMPLETED COURSEWORK TOWARDS ASSOCIATES DEGREE - Office and Medical Administrative Assistance

Reid State Technical College

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