Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coretta Hill

Washington,IL

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Americ Inn
10.2024 - Current
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Business Office Manager

Access Dental
01.2023 - 10.2024
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.


Dental Assistant, Chairside

Dr. Monzer Aldadah
11.2019 - 01.2023
  • Taking records, impressions, & x-rays
  • Using computers to update electronic patient records
  • Assisting with lab tasks as needed
  • Helping patients feel comfortable before, during, ad after dental visit
  • Teaching patients appropriate oral hygiene strategies to maintain oral tooth health; tooth brushing, flossing and nutritional counseling
  • Communicating with patients and suppliers, when necessary; scheduling appointments and assist in appointment confirmation calls
  • Adhere to all OSHA and safety policies and procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for procedurs daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Promoted oral health education by demonstrating proper brushing and flossing techniques to patients of all ages.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments for new and existing customers.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.

Quality Control Specialist

Caterpillar
06.2019 - 10.2019
  • Maintain Quality Hold area in a safe, clean, and organized manner
  • Perform Inventory checks in the Hold Area
  • Process pull stock requests
  • Enter pull stock defects
  • Verify inventory stock for defect resolution
  • Operate order picker and lift truck as needed
  • Process return to vendor requests
  • Process scrap tags
  • Process and follow up on network
  • Process sub assembly defects
  • Identify part numbers on return parts
  • Maintain log of material entering and leaving
  • Quality Control Hold Area
  • Perform track and trace functions and update file with events as “ HOLD “, “ REWORK “, “
  • SCRAP “ material
  • Help research and resolve operational problems.

Regional Manager

KFC
05.2017 - 04.2019
  • Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce any issues
  • Successfully penetrated new market areas by investigating competitor products, servies, and trends
  • Managed staff to ensure optimal brand expansion initiative productivity
  • Developed and executed dealer event-oriented marketing promotion to achieve to achieve retail market share goals

Education

Diploma -

Proviso West High School

Basic Studies- Diploma -

Diploma received -

Diploma - Dental Assisting

Midwest Technical Institute
06.2020

Skills

  • CPR certified
  • Dentrix software
  • Team player
  • Positive
  • Organized
  • AWARDS
  • Brand
  • Ambassador
  • ADAA member
  • Food safety and sanitation
  • Visual Matrix Software

Timeline

Assistant General Manager

Americ Inn
10.2024 - Current

Business Office Manager

Access Dental
01.2023 - 10.2024

Dental Assistant, Chairside

Dr. Monzer Aldadah
11.2019 - 01.2023

Quality Control Specialist

Caterpillar
06.2019 - 10.2019

Regional Manager

KFC
05.2017 - 04.2019

Basic Studies- Diploma -

Diploma received -

Diploma - Dental Assisting

Midwest Technical Institute

Diploma -

Proviso West High School

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