Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coretta Jackson

Camilla,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Okinus Credit Solutions
03.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Production Worker

Tyson Foods
05.2018 - 03.2023
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Followed safety procedures and guidelines to maintain safe working environments.

Substitute Teacher

Mitchell County Board Of Education
04.2016 - 05.2018
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Customer Service Representative

Okinus Credit Solutions
09.2012 - 10.2015
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Dollar General
05.2007 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Education

Diploma - Accounting

South West Georgia Technical College
Thomasville, GA
06-1998

High School Diploma -

Pelham High School
Pelham, GA
06-1993

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • De-escalation techniques
  • Prioritization
  • Microsoft Excel
  • Problem resolution

Timeline

Customer Service Representative

Okinus Credit Solutions
03.2023 - Current

Production Worker

Tyson Foods
05.2018 - 03.2023

Substitute Teacher

Mitchell County Board Of Education
04.2016 - 05.2018

Customer Service Representative

Okinus Credit Solutions
09.2012 - 10.2015

Cashier

Dollar General
05.2007 - 08.2012

Diploma - Accounting

South West Georgia Technical College

High School Diploma -

Pelham High School

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