Coretta Gray
Hobart,IN
Summary
To obtain a challenging position in an environment that will permit me to expand my knowledge and skills while also allowing my strong aptitude for problem solving, multi-tasking and interpersonal skills to achieve overall success.
Overview
11
11
years of professional experience
Work History
Chief Operating Officer
Dominate The Decade
Atlanta, GA
01.2022 - Current
- Developed and implemented strategies to increase operational efficiency.
- Monitored performance metrics to ensure quality standards are met.
- Analyzed financial data and identified areas of improvement for cost savings.
- Directed the daily operations of multiple departments across the organization.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Billing Specialist
Stanley Black & Decker
Indianapolis, IN
10.2020 - 01.2022
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
Housing Specialist
Indianapolis Housing Authority
Indianapolis, IN
07.2017 - 07.2020
- Conducted assessments to determine eligibility for rental assistance programs.
- Assisted in the implementation of public housing policies and procedures.
- Researched and analyzed data related to housing needs and trends.
- Developed housing assistance plans for low-income households.
Retail Associate Manager
T-Mobile
Chicago, IL
09.2015 - 11.2016
- Managed daily store operations, including opening and closing procedures.
- Developed and implemented customer service standards to ensure a positive shopping experience.
- Maintained inventory levels by ordering merchandise and tracking sales trends.
- Trained, supervised, and evaluated retail staff performance.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Store Manager
Sprint
Merrillville, IN
05.2013 - 09.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
Lew Wallace High School
Gary, IN06.2000
Skills
- Multi-Task Management
- Planning and Execution
- Business Forecasting
- Risk Management
- Sales Coaching
- Recruitment and Hiring
- Sales Tracking
- Team Building
- Decontamination Process and Procedures
- Safety Documentation and Materials
Timeline
Chief Operating Officer
Dominate The Decade
01.2022 - Current
Billing Specialist
Stanley Black & Decker
10.2020 - 01.2022
Housing Specialist
Indianapolis Housing Authority
07.2017 - 07.2020
Retail Associate Manager
T-Mobile
09.2015 - 11.2016
Assistant Store Manager
Sprint
05.2013 - 09.2015
High School Diploma -
Lew Wallace High School
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