Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Corey Allen

Jacksonville,AR

Summary

Detail-oriented and experienced professional seeking a challenging role to apply my strong analytical skills, risk assessment expertise, and commitment to maintaining high-quality standards. I am also dedicated to achieving excellence and fostering growth in a dynamic work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Driver

Fedex
01.2019 - Current
  • Provides exceptional customer service to individuals visiting the store
  • Deliver customers packages on time in with great customer service
  • Provide information about our products and services
  • Load and balance customer packages safely and effectively
  • Align and strategize with customers and their needs and monitor the competition
  • Resolve customer complaints effectively and efficiently
  • Build strong working relationships with internal and external stakeholders and customers to position clients for successful outcomes
  • Executed efficient and accurate package delivery, maintaining high levels of customer satisfaction
  • Collaborate effectively with team and management
  • Demonstrated strong organizational skills to optimize delivery routes and meet deadlines consistently.

Assistant Store Manager

Verizon Wireless
07.2017 - 08.2019
  • Ensured smooth operations on a daily basis by arranging store displays, organizing store shelves and racks, interacting with store guests, and ensured ultimate customer satisfaction
  • Maintained and held the highest sales rating of 98.8% for my store
  • Maintained proper inventory, filed invoices, reports and paperwork
  • Reviewed documents and files for necessary data, provided routine data-entry and entered appropriate data into systems
  • Sold the organization’s products and/or services to new or established customers; handled and resolved escalated customer complaints and issues
  • Assigned tasks to staff and set milestones to monitor progress
  • Assisted in managing the selection, training and development of staff; ensured monthly sales quotas were met
  • Assisted in overseeing the day-to-day retail operations and staff
  • Monitored and prioritized workflow and schedules
  • Calculated associates manpower requirements and resource allocations for staff
  • Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, and outreach programs
  • Addressed gaps and opportunities in overall organizational effectiveness
  • Built strong working relationships with internal and external stakeholders and customers to position clients for successful outcomes.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Medicaid Loan Specialist

Department of Human Services
04.2011 - 01.2017
  • Provided exceptional customer service through greeting visitors and provided assistance
  • Performed tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports and other documents
  • Appointed Purchase card holder to budget and purchase supplies for the department
  • Met with staff to determine scope of the program and analyzed current systems and procedures
  • Implemented project planning and reporting tool to inform all staff of progress and milestones, while maintaining constant communication with management to report progress, identify issues, and allocate resources
  • Conducted financial assessments to determine loan requirements and facilitated the application process
  • Planned and executed assigned duties within deadlines
  • Assisted in ensuring proper flow of paperwork existed within an assigned department
  • Coordinated appointments, managed conference rooms, verified data, provided follow up, and communicated appointment schedules to appropriate parties
  • Served as subject matter expert for all support duties for the department
  • Traveled for the state
  • Answered written and oral inquiries of a routine nature.

Education

Bachelors of Arts -

Heritage College
Little Rock, AR
05.2013

Skills

  • Microsoft Office Suite
  • Point of Sales Systems
  • Mobile Technology
  • QMB
  • SMB
  • Q11
  • Curem
  • RQ system
  • YCRM products
  • SQL

Certification

  • Adjuster pro, Bedford, TX, Claims Adjuster License, 05/01/22
  • Xactimate Certified, 06/01/22

References

Available upon request

Timeline

Driver

Fedex
01.2019 - Current

Assistant Store Manager

Verizon Wireless
07.2017 - 08.2019

Medicaid Loan Specialist

Department of Human Services
04.2011 - 01.2017

Bachelors of Arts -

Heritage College

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Corey Allen