Corey Anderson

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

Directed and prepared individuals for mountain exploration in Alaska.

*. Have an extensive knowledge of Alaska's geography and local flora and fauna.

*. Extensive knowledge of identifying risks and avoiding them. Whether it be medical or environmental.

• Developed captivating tour scripts, ensuring accurate historical information was presented in a compelling manner.
• Improved overall guest satisfaction by addressing questions and concerns promptly and professionally throughout the tour.
• Ensured the safety and wellbeing of guests during tours by complying with all relevant regulations and adhering to established risk management protocols.
• Adapted quickly to unforeseen changes in weather or venue availability, creating alternative plans as necessary without compromising guest satisfaction.
• Increased repeat visitors by providing personalized recommendations for additional attractions based on guest interests.
• Implemented effective crowd control measures during peak seasons to ensure smooth transitions between stops on the tour route.
• Assisted in developing marketing materials showcasing unique aspects of the tours offered, resulting in increased awareness of services among potential customers.
• Created a welcoming atmosphere for all guests by fostering an inclusive environment that catered to diverse needs and preferences.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Collaborated with other tour guides to provide comprehensive and enjoyable experience.
• Delivered timely and accurate updates to tour coordinator regarding tour progress.
• Informed tour members of safety risks associated with attractions, confirming customer security.