Victoria Armstrong
Dayton,OH
Summary
Proven leader and problem-solver focused on optimizing operations to reduce costs and enhance efficiency. Demonstrates strong decision-making abilities and sound judgment that contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Nursing Assistant
Soin Medical Center
01.2022 - Current
- Obtained lab specimens as requested by physicians.
- Completed accurate documentation for more than 10 patients simultaneously.
- Trained eight nursing assistants over one year to enhance team competency.
- Received multiple Sunflower Awards for providing exceptional patient care.
STNA
Bethany Village
04.2020 - 12.2021
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, residents clothing and bedside tables/equipment
- Provided care based off a specific care plan made for each resident
- Assisted with most activities of daily living while respecting the residents dignity and wishes
- Assisted many residents with meals to ensure safe eating and proper nourishment
Sales Customer Support Specialist
Teleperformance
01.2017 - 06.2019
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Miami Valley Career Technology Center
Englewood, OH01-2015
Skills
- Electronic charting
- Medical terminology
- HIPAA
- Database administration
- Complaint resolution
- Customer service
- Time management
Timeline
Nursing Assistant
Soin Medical Center
01.2022 - Current
STNA
Bethany Village
04.2020 - 12.2021
Sales Customer Support Specialist
Teleperformance
01.2017 - 06.2019
High School Diploma -
Miami Valley Career Technology Center
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