Corey Bailey
Montgomery,AL
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals. Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
19
19
years of professional experience
Work History
Member Service Representative
Optum Care
Montgomery, AL
11.2018 - 01.2019
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Verified identity information on new accounts using established procedures.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Monitored compliance with organizational security protocols when interacting with members.
- Provided guidance to members on how best to use products or services offered by the organization.
Production Operator
Aerotek- staffing
Montgomery, AL
05.2014 - 07.2017
- Performed regular inspections of production machinery to ensure optimal performance.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Identified and resolved operational issues with the assistance of maintenance personnel.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Participated in continuous improvement initiatives to reduce waste and improve product quality.
- Monitored inventory levels and notified appropriate personnel when restocking was needed.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Utilized hand tools such as drills, saws, grinders. to perform assembly operations on components parts.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
- Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
- Ensured that all products met established quality standards before packaging them for shipment.
- Processed orders efficiently by selecting items from storage racks and packing them according to customer requirements.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Conducted regular maintenance checks on machines used in the production process including lubrication tasks and minor repairs.
- Assisted in troubleshooting mechanical problems encountered during production runs.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
Forklift Operator
Southeast Pallet
Montgomery, AL
02.2012 - 04.2014
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Driver
Rosemont Gardens
Montgomery, AL
02.2000 - 11.2010
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Delivered goods and services to customers on time and in excellent condition.
Education
BBA -
America Public University
Charles Town, WV03-2018
High School Diploma -
Sidney Lanier High School
Montgomery, AL05-1998
Skills
- Service Upselling
- Issue Resolution
- Membership renewals
- Member retention
- Product Sales
- Sales strategy
- Product Recommendations
Timeline
Member Service Representative
Optum Care
11.2018 - 01.2019
Production Operator
Aerotek- staffing
05.2014 - 07.2017
Forklift Operator
Southeast Pallet
02.2012 - 04.2014
Driver
Rosemont Gardens
02.2000 - 11.2010
BBA -
America Public University
High School Diploma -
Sidney Lanier High School
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