Corey Bailey
Durant
Summary
Resourceful Provisioning Specialist recognized for high productivity and efficient completion of tasks. Skilled in network configuration, equipment provisioning, and inventory management. Excel in problem-solving, communication, and teamwork to achieve optimal results in fast-paced environments. Committed to continuous improvement and customer satisfaction through effective collaboration and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Provisioning Specialist
Vyve Broadband
Durant
09.2022 - Current
- Created service orders based on customer requests and maintained records of all order transactions.
- Inventoried and ordered materials, supplies and services.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored progress of service installations, tracking any changes or delays in equipment arrival schedules.
- Provision equipment such as Accedian Nids/Nodes, Cisco SG350, CBS350, and C1300 switches, Cisco ATA, Adtran analog phone systems, Innomedia analog phone systems, and Various Hosted Voice phones.
- Provision phone accounts, setting up hunt groups, Auto Attendants, and various call flows to fit the customers' needs.
- Completing jobs in a timely matter so that they meet their deadlines for monthly revenue gain.
- Set up "Install Bridges" on teams to support techs in the field installing the equipment that I built along with other team members who support various applications that are needed for the install of the day.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Answered telephones, directed calls, and took messages.
- Responded promptly to customer inquiries regarding status updates on their installed services.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Maintained current knowledge of industry trends and developments related to the provisioning process.
- Identified opportunities to optimize processes while maintaining high quality standards.
- Trained staff members to perform work activities and use computer applications.
- Reviewed customer orders for accuracy and completeness, ensuring all necessary information was provided.
- Researched product availability and delivery times from vendors to ensure timely provisioning of services.
- Developed training materials for new employees related to provisioning processes.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Participated in team meetings and brainstorming sessions to discuss ideas for improving efficiency.
Gas Technician
Oklahoma Natural Gas
Durant
03.2020 - 09.2022
- Followed up with customers after job completion to ensure satisfaction with services provided.
- Inspected new installations of gas lines and equipment to ensure proper operation.
- Conducted safety checks on existing systems to ensure compliance with local regulations.
- Inspected installations to repair leaks and make adjustments to pipes.
- Maintained accurate records of all work performed including details about materials used, tests conducted, repairs completed.
- Installed automated controls to regulate pressure and volume in pipe systems.
- Inspected and tested installed systems to isolate and identify faults.
- Responded promptly to emergency service calls related to gas leaks or fires caused by malfunctioning equipment.
- Performed safety checks on gas-fired appliances, such as furnaces, boilers, hot water heaters, and space heaters.
- Tested for gas leaks in residential and commercial buildings using specialized tools and meters.
- Determined causes of malfunctions through observation, testing or troubleshooting techniques.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed monthly safety inspections through the process of Leak Survey to stay within compliance of OCC standards.
- Performed monthly equipment Calibration to be within compliance
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Service Technician
Vyve Broadband
Durant
03.2017 - 03.2020
- Analyzed equipment data to isolate and diagnose faults.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Followed detailed instructions from supervisor during installations and repairs.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Adjusted system settings as necessary to optimize performance levels for customers.
- Configured and installed routers, modems, and other networking equipment for customers.
- Adjusted, replaced, and repaired faulty components and wiring to ensure system functionality.
- Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
- Completed line work at heights using bucket trucks and underground using access points.
- Responded promptly to emergency service calls when required.
- Installed, set up and repaired devices and system components.
- Assisted customers with programming their digital receivers, providing step-by-step instructions as needed.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Documented work performed in the field using a handheld computer device.
- Communicated with customers to access work areas and explain work.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Responded promptly to emergency calls from customers requiring immediate assistance.
- Provided customer education on system use and problem prevention techniques.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Evaluated customer needs accurately prior to beginning installation process.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Dish Network Technician
Dish Network Corp
Durant
06.2016 - 03.2017
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Performed maintenance checks on all installed equipment regularly.
- Conducted site surveys prior to installations to ensure proper placement of antennas and other equipment needed for service delivery.
- Adhered strictly to safety protocols while performing fieldwork activities such as climbing ladders or working at heights.
- Identified potential problems with customer's existing systems and provided solutions to enhance performance.
- Laid out cabling plans and ran through buildings to desired locations.
- Repaired faulty connections between satellite dishes and receivers by replacing cables or other components when necessary.
- Replaced damaged components such as coaxial cables, connectors, splitters or amplifiers if necessary.
- Ran diagnostic tests on hardware components such as set-top boxes, modems, routers, amplifiers to detect any malfunctioning parts or software issues.
- Maintained accurate records of all work performed during service calls.
- Tested newly installed systems for quality assurance purposes before leaving the premises.
- Performed troubleshooting to identify and resolve technical issues with Dish Network services.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cable Technician
Vyve Broadband
Durant
03.2014 - 06.2016
- Installed, set up and repaired devices and system components.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
- Provided customer education on system use and problem prevention techniques.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Replaced defective parts or components within a cable system when necessary.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Measured signal strength at utility poles.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Durant High School
Durant, OK05-2013
Skills
- Service order management
- Equipment provisioning
- Customer service
- Inventory control
- Process optimization
- Team collaboration
- Problem solving
- Time management
- Communication skills
- Installation support
- Multitasking
- Workflow management
- Self motivation
- Problem-solving abilities
Affiliations
- I like bass fishing and just being outside with my kids.
- I like to work on old trucks have had several Chevy C10's since I was a teenager.
- I like to play video games in my free time.
Accomplishments
- Achieved Vyver of the week and Month while at Vyve Broadband it is a award that is voted on by my peers.
- My team achieved cable system of the year back in 2019 out of all the plants across the US.
- Earned Title of Lead tech at Vyve broad band for on call rotations leading a small team during scheduled on call situations.
Certification
- I have completed multiple course in SCTE recently completed my Hosted voice certs, Business Fundamentals and Ethernet Transport.
- I have one certification through Ascend UC hosted voice platform for onboarding provisioning and porting.
- I have completed my Broadband Tech lvl1-4 through SCTE for Vyve broadband while I was a field tech.
- Achieved a goal of mine as a tech to be a tower climber for Vyve Broad band.
Timeline
Commercial Provisioning Specialist
Vyve Broadband
09.2022 - Current
Gas Technician
Oklahoma Natural Gas
03.2020 - 09.2022
Service Technician
Vyve Broadband
03.2017 - 03.2020
Dish Network Technician
Dish Network Corp
06.2016 - 03.2017
Cable Technician
Vyve Broadband
03.2014 - 06.2016
High School Diploma -
Durant High School
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