Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fischer’s neighborhood market shell
Converse, TX
03.2021 - 01.2025
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Supervised daily operations including assigning duties.
Assigned work and monitored performance of project personnel.
Negotiated contracts with vendors to secure favorable terms and pricing.
Operated equipment and machinery according to safety guidelines.
Completed routine maintenance and repair.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Created reports summarizing daily operations for management review.
Answered customer questions and provided store information.
Inspected bank notes for authenticity utilizing counterfeit detection devices.
Prepared deposit slips for all incoming funds according to established procedures.
Welcomed customers, offering assistance to help find store items.
Assisted in training new employees on proper cash handling techniques.
Answered phone calls to assist customers with questions and orders.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Trained new team members in cash register operation, stock procedures, and customer services.
Trained new employees in policies and procedures.
Verified customer age requirement for alcohol or tobacco purchases.
Operated cash register or POS system to receive payment by cash, check and credit card.
Customer Service Representative
Bigs Valero
San Antonio, TX
10.2018 - 02.2021
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Welcomed customers, offering assistance to help find store items.
Assisted in training new employees on proper cash handling techniques.
Answered phone calls to assist customers with questions and orders.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Counted and balanced cashier drawers.
Maintained clean and organized work area at all times.
Operated cash register or POS system to receive payment by cash, check and credit card.
Scanned items and checked pricing on cash register for accuracy.