Summary
Overview
Work History
Education
Skills
Timeline
Generic

COREY BARNES

Pembroke Pines,FL

Summary

Dynamic professional with a proven track record in B2B sales and CRM proficiency, highlighted by a Rookie of the Year award at Norwegian Cruise Line. Excelled in building effective relationships and leveraging industry expertise to exceed sales goals. Demonstrates strong negotiation skills and a capacity for multitasking, driving client acquisition and retention.

Overview

18
18
years of professional experience

Work History

Group Sales Specialist

Norwegian Cruise Line
Miami, FL
10.2022 - Current
  • Consumer Sales 2023: Recipient: Groups Department (Rookie of the Year)
  • Consumer Sales 2023: Recipient: Groups Deparment Club 150 Award for January, April, June and November.
  • Promote sales to direct consumers by initiating outbound calls. Use Avaya and SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain RSSC cruise products, and make travel recommendations.
  • Establish and maintaine quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
  • Establish and maintaine effective relationships with new and existing consumers. Maintained consumer prospect lists and contact database in order to identify client travel trends.
  • Acquire in-depth industry and company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
  • Attend and actively participate in daily team meetings or relevant sales training in order to ensure that appropriate sales techniques are being used, and accurate information is being communicated to direct consumers.
  • Participate in department-approved mass e-mail campaigns targeting specific guests' profiles.

Retention Sales Specialist

Otis Elevator Company
Miami, FL
11.2021 - 09.2022
  • Utilize CRM tool to deploy sales strategies and customer management.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Delivered on customer service strategy (cancellation prevention, resign process, general customer management)
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Major account strategy execution. Make decisions related to customer service issues. Manage strategy and relationships for key accounts in area of responsibility.
  • Handling escalated customer issues, help navigate the sales/ops relationship and facilitate customer communication
  • Participate in Service Sales Business Reviews
  • Engage and foster relationship with major property management, associations, chambers, and consultant companies.
  • Research and communicate development of internal and external products, including our digital strategy.

Credit & Collections Coordinator

Otis Elevator Company
West Palm Beach, FL
08.2021 - 12.2021
  • Responsible for the daily follow up and collection activity of high volume B2B AR portfolios (over 2000 invoices on a monthly Trial Balance) Maintenance, Open Order, New Equipment and Modernization accounts
  • Prepares data for monthly regional collection meetings
  • Account reconciliations – both internal and external customers
  • Document’s all collection activities within JDE Account Activity Log
  • Calls/Emails approximately 50-75 customers a day regarding collection issues
  • Manages the A/R reserve list to collect all possible balances
  • Hold’s collection meetings with reps monthly
  • Utilizes Linx to locate customer information and raise cancellation alerts in Linx as deemed necessary.

Sr. Associate Service Contract & Warranty

RAYTHEON TECHNOLOGIES
Miami, FL
12.2019 - 02.2021
  • Administered and provided proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications were met
  • Maintained 120 overdue list within 30 days
  • Purchase order creation, from beginning of repair and return process to shipment of unit within TAT
  • Reviewed estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure that service contracts and product warranties were complete and accurate
  • Analyzed data and updated databases containing historical information regarding service contracts and warranties to identify problems and improve overall performance
  • Examined estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness
  • Prepared bids and managed military and commercial contracts of up to 10 million

Sr. Contract Administrator

COLLINS AEROSPACE
01.2018 - 01.2019
  • Owned day-to-day communications between Finance, assigned customers, and internal teams: Planning, Engineering, Procurement, Quality, and Operations
  • Managed relationships with multiple military and commercial customers to support growth and ensure service levels and customer satisfaction
  • Supported the customer from order creation to shipment, billing and receiving ensuring that customer expectations and requirements were met
  • Maintained up to date records from the assigned customers, including contracts, open quotes, open orders, pending payments, shipping instructions, and requirements
  • Ensured appropriate relationships with all customers and suppliers (internal and external) to facilitate the seamless flow of service information and actively contribute to business growth.
  • Carried out day-to-day duties accurately and efficiently

Repair Customer Service Representative

SIKORSKY AIRCRAFT CORPORATION
01.2017 - 01.2018
  • Reviewed received parts from customers queue within 24 hours contact customer to quickly and effectively resolve any associated issues
  • Quoted customer repairs and followed up with customers for approval
  • Expedited urgent customer requests and provided repair status to customers via CRM
  • Salesforce systems
  • Coordinated with the Aftermarket Operations team as well as Supply Chain,
  • Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance.

Contract Administrator

UTC AEROSPACE SYSTEMS
01.2016 - 01.2017
  • Served as the primary administrative contact for the customer and managed customer orders
  • Resolved issues that arose during a customer order in a timely manner
  • Supported Program
  • Manager (PM) requests as part of a team for any actions related to customer orders with respect to a specific contract requirement
  • Used the SAP & Salesforce system and Business Warehouse to run reports to monitor customer account status, CSL levels, and supplier performance
  • Monitored and interface with internal and external suppliers to insure their performance to
  • TAT requirements for the administration of customer orders.

Engineering Coordinator

TRAVELERS CASUALTY & SURETY CO
01.2009 - 01.2012
  • Used technology to collect, evaluate and analyze management information via SAP systems
  • Provided technical support and consultation to internal clients
  • Analyzed customer requests for changes or new implementations within Travelers' production systems.

Associate Business Analyst

TRAVELERS CASUALTY & SURETY CO
01.2007 - 01.2009
  • Developed relationships with internal business groups- Project Management, Business
  • Analyst, IT
  • Provided production support and database maintenance management for Knowledge
  • Exchange database
  • Collaborated with subject matter experts to complete projects such as revising databases and reports to better meet the needs of Travelers' customers
  • Assumed an active role in the planning, designing and maintenance of Travelers' knowledge exchange database.

Education

Bachelor of Science (BS) - Communications

University of Hartford
West Hartford, CT

Skills

  • CRM proficiency
  • B2B Sales
  • Building Effective Relationships
  • Quest, Salesforce, Avaya, Oracle People Soft,
  • Sales pipeline management
  • Performance tracking
  • Strong negotiation skills
  • Client acquisition
  • Cold calling
  • Group sales expertise
  • Effective negotiation
  • Industry expertise
  • Processing payments
  • Effective communication
  • Multitasking capacity

Timeline

Group Sales Specialist

Norwegian Cruise Line
10.2022 - Current

Retention Sales Specialist

Otis Elevator Company
11.2021 - 09.2022

Credit & Collections Coordinator

Otis Elevator Company
08.2021 - 12.2021

Sr. Associate Service Contract & Warranty

RAYTHEON TECHNOLOGIES
12.2019 - 02.2021

Sr. Contract Administrator

COLLINS AEROSPACE
01.2018 - 01.2019

Repair Customer Service Representative

SIKORSKY AIRCRAFT CORPORATION
01.2017 - 01.2018

Contract Administrator

UTC AEROSPACE SYSTEMS
01.2016 - 01.2017

Engineering Coordinator

TRAVELERS CASUALTY & SURETY CO
01.2009 - 01.2012

Associate Business Analyst

TRAVELERS CASUALTY & SURETY CO
01.2007 - 01.2009

Bachelor of Science (BS) - Communications

University of Hartford

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