Corey Bazan
Marion,IN
Summary
Performance-focused customer service offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships and coordinating appointments. Well-defined communication, technical and analytical aptitudes.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowes
07.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ability to collaborate and communicate with associates and managers involving customer needs.
- Ability to communicate tactfully and effectively by phone, in person, and in writing to external and internal customers
Team Lead
American Woodmark
Gas City, IN
03.2016 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
CNA
Wesleyan Health And Rehabilitation Center
01.2021 - 01.2022
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Technical Certification - Accounting
Ivy Tech Community College of Indiana
Indianapolis, IN07.2024
Skills
- Team Collaboration
- Customer Support
- Quality Assurance
- Customer Relationship Management (CRM)
- Customer Service
- Refunds and Exchanges
- Safety Regulations
- Multi-Line Phone Systems
- Cross-Functional Team Collaboration
- Regulatory Compliance
- Product Knowledge
- Complex Problem-Solving
Timeline
Customer Service Associate
Lowes
07.2023 - Current
CNA
Wesleyan Health And Rehabilitation Center
01.2021 - 01.2022
Team Lead
American Woodmark
03.2016 - 06.2022
Technical Certification - Accounting
Ivy Tech Community College of Indiana