Corey Burwell
Federal Way,WA
Summary
Results-driven Management professional with over ten years of experience in Seattle and Tacoma ports, and managing team building within this diverse industry. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Developing team building while improving processes and increasing productivity.
Overview
9
9
years of professional experience
Work History
SENIOR DISPATCHER
J & H EXPRESS
08.2020 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Operations Manager
Universal Intermodal
06.2018 - 03.2020
- Monitored operations to verify quality, delivery schedule and conformance to contract specifications
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Managed daily operations, including supervising multiple team members
- Managed the day to day operations
- Monitored dispatchers and drivers to confirm to insure the accuracy of daily deliveries
- Managed the accuracy of driver pay outs and customer charges
- Managed company operations with responsibility for profit and loss, scheduling and training staff
- Training dispatchers on port operations and customer support
- Resolving issues with driver pay or deductions.
Lead Dispatcher
Premier Transportation
10.2014 - 06.2018
- Update drivers with daily routes and daily traffic and weather conditions and adjusted plans to meet daily requirements
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Supervised driver dispatching, route planning and vehicle tracking for drivers.
Education
Business Administration And Management
NC STATE UNIVERSITY
Raleigh, NCHigh School Diploma -
Jf Webb High School Of Health And Life Sciences
Oxford, NC06.1991
Skills
- Microsoft Access
- Project Management
- Microsoft Office
- Microsoft Windows
- Improving Operations
- International Shipments
- Updating Logs
- Delivery Procedures
- Customer Relationship Management
- Traffic Monitoring
- Vehicle Dispatch
- Track Shipments
- Processing Orders
- Port Regulation
Timeline
SENIOR DISPATCHER
J & H EXPRESS
08.2020 - Current
Operations Manager
Universal Intermodal
06.2018 - 03.2020
Lead Dispatcher
Premier Transportation
10.2014 - 06.2018
Business Administration And Management
NC STATE UNIVERSITY
High School Diploma -
Jf Webb High School Of Health And Life Sciences
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