Corey Cammon
Detroit
Summary
Adept at delivery management and customer service, I excelled at Amazon Prime Products by enhancing delivery efficiency and fostering team safety. My keen attention to detail and proactive decision-making led to significant service quality improvements, demonstrating my ability to meet and exceed employer expectations through strategic planning and organizational skills.
Overview
17
17
years of professional experience
Work History
Personal Shopper
Instacart
05.2020 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Customer Service Representative
Aditya Birla Minacs
06.2012 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
City Carrier
United States Postal Service, USPS
08.2021 - 09.2024
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Delivered packages and mail to business and people in local area.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Lead Delivery Driver
Amazon Prime Products
11.2018 - 04.2020
- Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
- Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
- Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
- Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Production Line Worker
Tyson Foods
04.2016 - 11.2018
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Prioritized tasks to meet personal and team production targets.
Mail Insertion Operator
Novitex Solutions
06.2015 - 04.2016
- Collaborated with team members to streamline workflow, resulting in increased productivity.
- Ensured timely delivery of client materials by meeting daily production goals and deadlines.
- Adhered to strict postal regulations, guaranteeing proper handling of client materials throughout the process.
- Assisted in inventory management, ensuring adequate supplies were available for each project.
Associate
Garden Ridge Company
04.2008 - 05.2012
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized store environment for optimal shopping experience.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
Education
GED -
Tinkham Alternative Highschool
Westland07.2009
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Delivery management
Timeline
City Carrier
United States Postal Service, USPS
08.2021 - 09.2024
Personal Shopper
Instacart
05.2020 - Current
Lead Delivery Driver
Amazon Prime Products
11.2018 - 04.2020
Production Line Worker
Tyson Foods
04.2016 - 11.2018
Mail Insertion Operator
Novitex Solutions
06.2015 - 04.2016
Customer Service Representative
Aditya Birla Minacs
06.2012 - 04.2015
Associate
Garden Ridge Company
04.2008 - 05.2012
GED -
Tinkham Alternative Highschool
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