Corey Chaves

Working for Ellucian I provided excellent customer service and technical support for students, staff, and faculty at universities across the country. I worked with multiple ticketing systems to manage and process support action and request reporting, managed high levels of call flow and electronic support requests (emails/chat) and responded to technical support needs, and I responded to customer inquiries and provided technical support on a number of systems. In the process of completing my duties I both followed established procedures to diagnose and troubleshoot hardware, software, and network issues as well as researching further solutions to technical problems when the established protocols fell short. When necessary I would escalate issues to Tier-2 or the appropriate on-site team to ensure that client concerns were addressed quickly and correctly.

• As a reservation agent for Enterprise Holdings I worked to provide excellent customer service to our customers renting from Enterprise, National, and Alamo, ensuring that they had a suitable vehicle for all of their traveling needs. I dealt with obstacles such as sell outs through methods like cross referencing availability between our brands and at other locations nearby to where the customer desired to rent from, ensuring that customer needs were met if at all possible. When necessary, I was able to de-escalate situations involving upset customers and, if necessary, refer them to tier 2 or other supervisory staff in an attempt to see their complaints heard by an appropriate agent.

• While working for Walgreens I offered excellent customer service to our patients visiting the pharmacy, ensuring that their prescriptions were filled in a timely manner and making certain that their questions were answered by an appropriate authority. I filled prescriptions accurately, ensuring that the correct amount of the prescribed medication was made available to the purchasing customer. I also saw to the completion of necessary sanitization tasks to keep our customers safe.

• As a technical support representative for Centurylink I ensured that our customers' technical issues were handled quickly and competently, maintaining high uptime for their internet and cable services. I handled customers of all technical skill levels, guiding them through basic and advanced troubleshooting techniques to help restore their services. In doing so, I also provided a high level of customer service, working to make certain that our customers were happy with their interactions with our company and that all issues were resolved on their first call.

• While working as an administrative assistant, or yeoman, at Naval Health Clinic Charleston I provided my patients with excellent customer service and provided our physicians with the full extent of my support. I worked to make appointments for incoming patients, kept records organized and easily accessible, and ensured all necessary information was made available to insurance companies. I also took on ancillary tasks such as organizing moral improving events at the clinic.