Corey Chewning
Salem,VA
Summary
I’m a very loyal employee that has 15 years of experience in retail sales and customer service. Promoted to a trainer for multiple companies based on my success and performance with a company and being trusted to serve as a leader to new employees. I’m an active listener, very patient and understanding individual that is excellent in finding a solution and a way to say yes, even in highly escalated situations to ensure the company doesn’t lose a customer.
Overview
16
16
years of professional experience
Work History
Federal Employee Claims Advisor / Customer Service
Elevance Health
02.2024 - 03.2025
- Provided support to federal employees for existing medical claims
- Assisted providers with any outstanding claims that needed more detailed information where the services were rendered to our member / their patient
- Verified that all coding was accurate to process medical claims to ensure any amount left over was correct to be processed by any secondary insurance providers or the copay was correct without any additional insurance
Retail Sales / Customer Service / Trainer
Advanced Auto Parts
03.2018 - 12.2023
- Assisted customers with detailed product support to ensure that any parts they’re requesting are an exact fit for their vehicle while also determining if that part will fix their issue
- Used multiple tools and resources to locate the original proof of purchase that is required for any type of warranty for our customers, retail store associates and authorized dealers
- Ensured that all of my company policy and procedure training was up to date and assisted relaying any changes or concerns from it to the new hires on my team
- Worked closely with our new hires on escalated calls to verify the reason for the call and that the information they’re providing our customer is correct
- Reached out directly to our customers on the escalated calls that could not be resolved on the initial contact and finding a resolution that satisfied the customer and also followed our company guidelines
Product Specialist / Retail Sales / Trainer
The Orvis Company
09.2009 - 02.2018
- Assisted our development team by working hands on with new products months before the launch date and providing feedback, both positive and negative to ensure the final product performs well for our customers and the quality of the company brand
- Inspected various products on a frequent basis in an attempt to locate any design flaws or imperfections and transferring those products to our outlet stores to be sold at a lower price with no warranty
- Assisted with our company booth at multiple local outdoor events, product shows and conducted multiple courses to serve as an introduction to beginners that were interested in the sport but wanted more information
Education
No Degree - Business Management
Virginia Western Community College
Roanoke, VAHigh School Diploma - General Studies
Lord Botetourt High School
Daleville06.2007
Skills
- Customer service
- Sales
- Team leadership
- Conflict resolution
- Payment processing
- Team Training
- Excellent communication
- Reliability
- Self motivation
- Coaching and mentoring
Timeline
Federal Employee Claims Advisor / Customer Service
Elevance Health
02.2024 - 03.2025
Retail Sales / Customer Service / Trainer
Advanced Auto Parts
03.2018 - 12.2023
Product Specialist / Retail Sales / Trainer
The Orvis Company
09.2009 - 02.2018
No Degree - Business Management
Virginia Western Community College
High School Diploma - General Studies
Lord Botetourt High School