Corey Cross
Phoenix,AZ
Summary
Leveraging a strong work ethic and effective problem-solving skills, I adeptly address and resolve issues, ensuring a safe, inclusive environment. My approach has significantly improved client experiences, demonstrating my commitment to excellence and adaptability. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Diligent Security professional with 25 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
3
3
years of professional experience
Work History
Concierge
Mountain Park Senior Living
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
PCA, CareGiver
Home Instead Senior Care Home
10.2023 - 04.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
PCA
Best Care Home Services
11.2021 - 03.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
High School Diploma -
Morgan Park High School
Chicago, IL06.1997
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Clear Communication
- Conflict Resolution
Timeline
Concierge
Mountain Park Senior Living
04.2024 - Current
PCA, CareGiver
Home Instead Senior Care Home
10.2023 - 04.2024
PCA
Best Care Home Services
11.2021 - 03.2023
High School Diploma -
Morgan Park High School
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