Proficient in performing oil changes, fluid checks, and general vehicle maintenance, ensuring vehicles run efficiently and customers’ needs are met promptly.
Developed a solid understanding of automotive systems and common repairs, improving the quality and speed of services provided.
Ensured thorough inspections of vehicles, identifying potential issues early, leading to increased customer satisfaction and reduced vehicle breakdowns.
Efficiently managed time to complete multiple services in a day while maintaining quality standards, contributing to high customer retention rates.
Worked closely with other technicians, fostering teamwork and smooth operations to meet service goals.
Delivered exceptional service by addressing customer concerns and queries in a timely and professional manner, improving overall customer satisfaction Resolved customer issues and concerns, creating solutions that built customer loyalty and trust Assisted in promoting and upselling products/services, contributing to sales growth and enhancing customer experience.Juggled multiple tasks such as handling inquiries, managing transactions, and offering support, maintaining a positive and professional environment.Focused on fostering long-term relationships with customers, leading to repeat business and positive reviews
Overview
5
5
years of professional experience
Work History
Lube Technician
Lube Zone
06.2024 - Current
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Kept shop areas neat, clean, and free of safety hazards.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Greeted customers and answered questions about oil changes and other services.
Fat Tuesday Daiquiri
Team Shift Lead
07.2022 - 07.2024
Greet and provided excellent customer service in store and via drive through.
Take order request and explain menu items, as well as give suggestions.
Verifying age of customers who are ordering alcoholic cocktails.
Upselling of additional add-ons
Operate the point-of-sale register system, including processing credit cards and cash transactions.
Maintain and follow all relevant health department rules and regulations.
Restock and replenish store.
Assist with training of new hires as the team lead.
Participate in end of shift duties, closing out register, locking up and cleaning duties.
Updating product inventory and receiving shipments
Resolving any customer issues that arise
Draft store work schedules for general manger approval
DDMS
Caregiver
05.2021 - 07.2022
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Walmart
Customer Service Department
08.2020 - 04.2021
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
St Augustine High Zach
New Orleans, LA
Bachelor - Psychology
Texas Southern University
Houston, TX
12.2027
Skills
Customer service
Dependable and responsible
Problem-solving
Fluid checks
Quick learner
Physical Stamina
Team Player
Strong Attention to detail
Proficient Computer Skills
Excellent Customer Service
Soft Skills
String verbal and written communication skills
Solid time management
Excellent organizational skills
Adept at multi-tasking in a pressurized environment
Timeline
Lube Technician
Lube Zone
06.2024 - Current
Fat Tuesday Daiquiri
Team Shift Lead
07.2022 - 07.2024
DDMS
Caregiver
05.2021 - 07.2022
Walmart
Customer Service Department
08.2020 - 04.2021
High School Diploma -
St Augustine High Zach
Bachelor - Psychology
Texas Southern University
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