Corey Daniels
Lake Worth,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Barefoot Mailman Llc
04.2021 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
Cook Shift Leader
The Arrabelle At Vail Square
05.2019 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Cook
Lajitas Golf Resort
01.2018 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Resort Worker
Turtle Bay Beach Resort
06.2015 - 12.2017
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Coordinated with vendors for repair and maintenance of hotel.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kennel Manager
Posh Pet Resorts
04.2012 - 05.2015
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Managed scheduling, billing and payroll for staff of kennel assistants.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
New Caney High School
New Caney, TX03.2008
Skills
- Compliance Requirements
- Organization and Recordkeeping
- Revenue Enhancement
- Conflict Mediation
- Mentoring
- Time Management
- Marketing
- Check-In and Check-Out Procedures
- Enforce Policies
- VIP Priority Options
- Property Security
- Guest Safety
Certification
Human Trafficking Course.
Additional Information
Worked hospitality my whole life mostly resort contracts but i am looking for my forever job and want to settle down and advance my career.
Timeline
Front Desk Manager
Barefoot Mailman Llc
04.2021 - Current
Cook Shift Leader
The Arrabelle At Vail Square
05.2019 - 03.2021
Cook
Lajitas Golf Resort
01.2018 - 04.2019
Resort Worker
Turtle Bay Beach Resort
06.2015 - 12.2017
Kennel Manager
Posh Pet Resorts
04.2012 - 05.2015
High School Diploma -
New Caney High School
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