Detail-oriented w with strengths in customer relationship management and problem-solving. Adept at managing multiple tasks efficiently to ensure timely and accurate results.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Delivery Driver
Uber Eats
Fontana
10.2024 - Current
Delivered food promptly to customers using company-provided navigation app.
Managed multiple deliveries efficiently within designated timeframes.
Handled customer inquiries and resolved issues during delivery process.
Package Sorter
OnTrak
Fontana
11.2019 - 01.2020
Sorted incoming packages by size and weight for efficient processing.
Maintained clean and organized work areas to ensure safety standards.
Adhered to safety protocols while handling various package types and materials.
Customer Service Call Center Representative
L.A. Care Health Plan
Los Angeles
08.2016 - 03.2019
Assisted customers with inquiries and resolved issues promptly.
Handled high call volumes while maintaining professionalism and patience.
Answered incoming customer calls promptly, providing courteous and professional service.
Back Office Associate
Toys"R"Us
Upland
07.2015 - 05.2016
Managed inventory levels and restocked shelves to maintain product availability.
Trained new staff members on back office procedures and protocols.
Call Center Representative
Emtek Products
City of Industry
10.2011 - 01.2014
Managed high-volume inbound calls for customer inquiries and support.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.