Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Corey DeVore

Corey DeVore

Bedford,VA

Summary

Knowledgeable and dedicated Technical and Strategic Support Specialist who enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Dedicated Client Success Specialist

Indeed
04.2021 - Current
  • Utilized performance analytics as a data storytelling tool to build trust as well as supplement any recommendations I provided to my clients.
  • Provided design layout recommendations for clients' company page and conducted bi-weekly check ins to review performance data.
  • Provided clients' market research and keyword trend analysis to optimize job advertisements leading to a revenue retention rate of 86%.
  • Communicated customer insights with our Product and Engineering teams using JIRA.
  • Conducted investigative analysis for each client to ensure product adoption.

Pre-launch Coach

Bonfire
05.2019 - 04.2021
  • Spearheaded a Customer Experience Council to address and resolve customer complaints and issues as well as track feedback to improve and shape our processes and policies.
  • Acted as a voice of the customer by proactively uncovering and communicating trends and insights to cross-functional stakeholders which lead to new product and feature adoptions.
  • Created supportive help center articles, glossary terms, and other resources to deliver product knowledge to all Bonfire customers and employees.
  • Conducted competitive analysis on our competitor’s best practices and ways to improve our customer’s overall experience.
  • Ensured seamless communication and task management by utilizing project management platforms.
  • Collaborated with our customers and technical support teams to troubleshoot technical issues and partnered with our engineers to resolve issues.

Content Strategist

Professional Career Institute
01.2019 - 05.2019
  • Identified, developed and evaluated marketing strategies based on company objectives and market trends
  • Designed templates for the content management system to promote SEO, efficient use of HTML tags and increase overall online presence leading to 1k+ increase in user engagement
  • Managed accounts for PCI on various social media platforms, developing impactful content that resulting in a 12% increase in user engagement and 5% increase in followers.
  • Created email campaigns and online promotions which successfully helped rebrand the company’s image and attract new applicants.

Education

Bachelor of Arts - Political Science

Lynchburg College
Lynchburg, VA
12.2018

Skills

  • Account Management
  • Adobe Creative Suite
  • Customer Retention
  • Customer Support
  • CRM Systems
  • Figma
  • Issue Resolution
  • Salesforce CRM Experience
  • Strategic Communication
  • Technical Support
  • User Research
  • Product Design

Timeline

Dedicated Client Success Specialist

Indeed
04.2021 - Current

Pre-launch Coach

Bonfire
05.2019 - 04.2021

Content Strategist

Professional Career Institute
01.2019 - 05.2019

Bachelor of Arts - Political Science

Lynchburg College

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Corey DeVore