Corey Dixon
Palm Bay,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing nearly 20 years of progressive experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
Viera, FL
02.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Contractor Supervisor
Universal Home Services
Benton Harbor, MI
09.2015 - Current
- Developed and implemented sales strategies to increase business.
- Established relationships with key clients, while maintaining existing customer base.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Scheduled and supervised contractors for various repairs and renovations.
- Inspected buildings to identify safety hazards and potential areas of improvement.
- Responded quickly to tenant inquiries or complaints regarding building operations.
- Repaired drywall, furniture, doors, windows, locksets, as required by tenants or management staff.
FOH Manager
Station 49
Palm Bay, FL
02.2023 - 02.2024
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Organized special events such as promotional activities, holiday parties.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
Shift Manager
Gabbies Pizza
Port Orange, FL
03.2010 - 08.2015
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Lakeshore High School
Stevensville, MI06-2008
Some College (No Degree) - Gerneral Contracting
Builders License Training Institute
OnlineSkills
- Safe Food Handling
- Guest Engagement
- Sales expertise
- Suggestive Selling
- Strong Work Ethic
- Service prioritization
- Employee Training and Development
- Customer Service Management
- Shift Scheduling
- Conflict Resolution
- Staff Supervision
- Upselling
- Service-oriented
Timeline
FOH Manager
Station 49
02.2023 - 02.2024
Server
Texas Roadhouse Restaurant
02.2022 - Current
Contractor Supervisor
Universal Home Services
09.2015 - Current
Shift Manager
Gabbies Pizza
03.2010 - 08.2015
High School Diploma -
Lakeshore High School
Some College (No Degree) - Gerneral Contracting
Builders License Training Institute