Detail-oriented Technician with expertise in troubleshooting automotive systems, optimizing performance, and ensuring customer satisfaction through effective communication and collaboration.
Overview
17
17
years of professional experience
Work History
Performance Technician
Nostalgic Garage
Florence, Ky
08.2024 - Current
Conducted performance assessments on automotive systems to ensure optimal functionality.
Diagnosed mechanical issues using specialized diagnostic tools and software.
Collaborated with team members to streamline repair processes and improve turnaround times.
Maintained accurate records of service history and customer interactions for quality assurance.
Assisted in training new technicians on operational procedures and equipment usage.
Resolved customer concerns through effective communication and technical expertise.
Master Certified Technician
Kerry Mazda of Florence
Florence, KY
04.2009 - 08.2024
Diagnosed and repaired vehicle systems to ensure optimal performance and safety.
Utilized advanced diagnostic tools to identify mechanical issues in various vehicle models.
Provided technical support to customers, explaining repairs and maintenance procedures clearly.
Mentored junior technicians, fostering skill development and adherence to best practices.
Implemented quality control measures, ensuring high standards in service delivery and customer satisfaction.
Conducted regular maintenance checks, promoting vehicle longevity and customer trust in services provided.
Provided clear documentation of completed work orders, maintaining organized records for future reference.
Performed comprehensive system analysis, identifying underlying issues before they escalated into major problems.
Demonstrated strong attention to detail, ensuring accurate diagnostics and effective repairs on complex systems.
AMG Performance Technician at Cw Performance : Mercedes-benz Service And RepairAMG Performance Technician at Cw Performance : Mercedes-benz Service And Repair
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL