Corey Falls

Nashville,TN

Summary

Professional support specialist with a strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for a collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.

Overview

years of professional experience

Certification

Work History

Application Developer

Accenture

08.2022 - Current

Provided Tier 2 application support and debugging across multiple environments.
Integrated cloud security best practices into development to safeguard sensitive data.
Collaborated with security teams to apply secure coding standards and manage incident response.
Utilized version control (Git), REST APIs, and agile tools (JIRA) in collaborative workflows.

Sales Associate

Advance Auto Parts

07.2024 - Current

Delivered exceptional customer service while troubleshooting automotive part compatibility.
Recommended custom solutions based on detailed diagnostics and client needs.
Developed multitasking and communication skills in a high-paced retail environment.

Education

High School Diploma -

North Side High School

Jackson, TN

05-2011

Skills

Help Desk Tools: Active Directory, Microsoft 365, Windows OS, Ticketing Systems (eg, ServiceNow)
Networking: TCP/IP, Routing & Switching, DNS, DHCP, VLANs, Network Troubleshooting
Security: Group Policy, MFA, Threat Detection, VPN, Kerberos, ClamAV
Systems & Platforms: Windows Server, Linux, VMware, Azure, AWS
Scripting & Languages: Python, HTML, CSS, JavaScript
Customer Support: Remote Desktop, Technical Troubleshooting, End-User Support, Documentation
Customer service

Teamwork and collaboration
Problem-solving skills
Help desk support
Remote desktop support
Data validation
Threat intelligence
SIEM management

Certification

Google IT Support Professional Certificate
CompTIA Security+ (In Progress)
CompTIA CySA+ (In Progress)

Keywords for Help Desk ATS Optimization

Help Desk Technician, Technical Support, Desktop Support, Service Desk, Ticketing Systems, Remote Support, Windows Troubleshooting, Active Directory, Password Reset, Printer Setup, Microsoft Office 365, Network Connectivity, User Permissions, MFA Support, Remote Desktop, VPN Setup, ITIL, Incident Response, Tier 1 Support, Tier 2 Support, Endpoint Security, Client Support, System Imaging, Device Configuration

Timeline