Corey Fermo
Rockwell
Summary
Strategic and performance-driven operations leader with 10+ years of progressive experience overseeing large-scale warehouse, distribution, and transportation operations in high-volume, fast-paced environments. Proven ability to lead multi-shift teams, optimize logistics workflows, and drive operational excellence through Lean and Continuous Improvement initiatives. Recognized for building high-performing teams, achieving top-tier audit and service results, and delivering measurable improvements in safety, efficiency, and customer satisfaction. Passionate about developing future leaders and scaling systems to support enterprise-wide logistics growth.
Overview
8
8
years of professional experience
Work History
Senior Warehouse Supervisor
BIC Corporation
Charlotte
09.2024 - Current
- Directed large-scale warehouse and inventory operations supporting national distribution programs for a $10MM+ automated storage and retrieval system (AS/RS).
- Oversaw a cross-functional team of 50+ including Production Supervisor, department leads, and hourly associates to ensure operational efficiency, safety, and service performance.
- Implemented and sustained continuous improvement initiatives (5S, Kaizen, Lean) to streamline workflows and reduce waste across receiving, storage, and outbound fulfillment.
- Managed shipping, production, and inventory control functions while maintaining a consistent audit compliance rate exceeding 98% year-over-year.
- Collaborated with logistics and supply chain teams to align warehouse workflows with company-wide distribution and transportation strategy.
- Drove Direct-to-Consumer (D2C) order fulfillment through a Warehouse Management System (WMS) interface and Pick-and-Pack Automation (PnA) machine, improving throughput and order accuracy.
- Strengthened performance culture by setting KPI-based goals, conducting employee training, and promoting accountability and engagement.
Operations Manager
FedEx Express
Concord
12.2020 - 08.2024
- Directed day‑to‑day operations for a 35‑person team, achieving a 99.85% on‑time pickup service rate.
- Monitored performance metrics and led process improvements that reduced overtime by 1.2% year‑over‑year.
- Implemented KPI‑based coaching and training to address performance gaps in accordance with company policies.
- Reduced workplace accidents and injuries by 13% year‑over‑year through targeted safety communications and programs.
- Contributed to station audit scores of 97.8% at regional and district levels and improved employee satisfaction by 5% year‑over‑year.
Courier/Lead Station
FedEx Express
Buffalo
03.2018 - 12.2020
- Managed front-line station operations, ensuring adherence to corporate safety, quality, and productivity standards.
- Led safety team and PM/Saturday operations to improve on-time departures, delivery accuracy, and employee engagement.
- Supported inbound/outbound logistics coordination to balance staffing resources and achieve service-level targets.
- Built effective, trust-based relationships with regional management, peers, and clients to reinforce customer satisfaction and operational reliability.
Education
BS - MANAGEMENT
UNIVERSITY OF PHOENIX
Skills
- Warehouse Operations
- Transportation & Logistics Management
- Continuous Improvement (5S, Kaizen, Lean)
- Cross-Functional Leadership
- KPI & Performance Management
- Workforce Development
- Process Optimization
- Safety & Compliance
- WMS & Inventory Control
- Strategic Planning
- Budget & Cost Efficiency
Training
- Leadership Development Program, Blanchard, 05/01/26
- Global Mentoring Program, BIC, 07/01/26
Timeline
Senior Warehouse Supervisor
BIC Corporation
09.2024 - Current
Operations Manager
FedEx Express
12.2020 - 08.2024
Courier/Lead Station
FedEx Express
03.2018 - 12.2020
BS - MANAGEMENT
UNIVERSITY OF PHOENIX