Corey Folschinsky
Friendswood,TX
Summary
Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Endpoint Management Analyst II
TEXAS DOW EMPLOYEES CREDIT UNION, TDECU
04.2021 - 07.2023
- Provided executive-level and board-member IT support
- Provide desktop support for 1000+ employees spanning over 40 branches statewide
- Ability to plan and prioritize workload without supervision and communicate needs effectively
- Ability to prioritize, manage and perform under pressure to meet SLAs with excellent knowledge of customer service best practices
- Maintain knowledge base of standard procedures
- Video conferencing and other audio/visual technologies, hands-on experience
- PC imaging and testing
- Mobile device deployment and management with Intune
- Manage onboarding/ offboarding processes to maximize positive employee experience
- Perform preventative maintenance, ensuring PCs and all peripherals are operating correctly
- Inventory management
- Admin for LogMeIn application
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Identified and resolved problems through root cause analysis and research
- Devised and implemented processes and procedures to streamline operations
- Skilled at working independently and collaboratively in a team environment
IT Field Technician
FIELD NATION
11.2012 - 11.2021
- IT equipment setup, troubleshooting, and upgrading, encompassing desktop, network, retail, and audio/visual
- Lead Technician responsible for teams of technicians on numerous projects
- Desktop and help desk support with solid troubleshooting skills
- Pulling and terminating/testing low voltage data wiring
- Site surveys and project management for various IT-related installations
- Smart hands support for multiple nationwide IT service providers
- Assisted with installation runbook and manual creation for multiple national rollouts
- Preferred regional technician for numerous nationwide corporations
- Maintained 5-star customer satisfaction rating for duration
- Diagnosed and troubleshot hardware, software and network issues
- Configured hardware, devices, and software to set up work stations for employees
- Collaborated with vendors to locate replacement components and resolve advanced problems
Inside Sales/ Inventory Manager
SOUTHWEST PROCESS CONTROLS INC
12.2012 - 03.2014
- Interfaced with industrial manufacturing customers, suppliers, sales representatives, and other employees in functional areas such as finance, sales, production, and inventory
- Duties included quotation, order entry, purchasing, and maintaining inventory position
- Built strong rapport, establishing trust and credibility by utilizing strategic sales capabilities, supporting sales to small businesses coupled with tactical skills for a fast-paced, high-volume environment
- Created, maintained, and monitored a customer database developed to track all pertinent information related to current sales/leads as well as potential opportunities
- Responsible for generating new business by following up on inbound marketing leads, qualifying their needs, and selling appropriate products
- Providing prompt phone/email follow-up to all inbound leads, properly documenting and tracking results
- Verifying product inventory as well as pulling/packing customer orders.
Logistics Analyst / Key Account Manager
HAM-LET VALVES AND FITTINGS, USA INC
04.2008 - 11.2012
- Responsible for management of intercompany logistical interface to ensure proper inventory alignment balancing customer needs and manufacturing capabilities
- Served as key contact for all logistics functions, maintaining all import/export compliance standards
- Procurement specialist for all non-manufactured items, including inventory transfers within the global organization
- Constructed forecasting/safety stock tools for purchased items and consignment inventory
- Created and executed inventory cycle count schedule, ensuring high system accuracy
- Tracked inventory transactions to identify and resolve the root cause of discrepancies
- Managed the RMA database to ensure inventory accuracy and customer satisfaction
- Successful multi-tasking and cross-functionality abilities, continuing inside sales duties for international and key accounts as well as serving as backup for warehouse personnel
- Utilized product and company procedure knowledge to support all departments in meeting daily goals
- Principal sales support for multiple regional sales managers, providing detailed, accurate information regarding quotation requests, sales order status, and inventory position
- Established strong business relationships with internal and external customers, sustaining high standards of professionalism
- Effectively managed all international accounts, including order processing and creating import/export compliance documents
- Processed a high volume of daily orders with great attention to detail, identifying pricing and availability issues. Communicating service interruptions with detailed and timely customer notifications
- Closely collaborated with supply chain, quality assurance, and logistics teams, effectively tracking and resolving return merchandise authorizations
- Managed inventory scheduling process for senior management by analyzing production capacity and customer requirements
- Presented detailed daily/weekly reports summarizing national account activity and inventory analysis, proactively addressing possible service failures
- Created or amended department policies and procedures, maximizing organizational efficiency and process improvement
- Sustained detailed product knowledge, assisting customers with item selection
Inside Sales Specialist
THE PALM TREE GROUP
11.2007 - 11.2008
- Maintained positive customer relations by cultivating personal relationships while upholding a high standard of professionalism
- Price negotiation ensures profitability above pre-set margins, finalizing product sales
- Published weekly reports detailing service issues, expected ship dates, and rebate information for key national accounts
- Promotion of specific product lines while upselling to assist customers in obtaining free-freight minimum purchase requirements
Scheduling Coordinator
IMPERIAL SUGAR COMPANY
06.2003 - 09.2007
- Developed master inventory plan for multiple distribution centers by analyzing numerous supply chain details, including production schedules, inventory levels, open orders, historical sales, and forecasts
- Assisted production scheduling by communicating future inventory requirements, taking into consideration machine capacities and customer needs
- Maintained minimum 98% fill rate for all customer orders scheduled for shipment from national packaged goods warehouses and bulk product stations
- Managed finished goods production at multiple co-packing facilities, including manufacturing scheduling and replenishment delivery of raw materials
- Directed logistical scheduling using various transportation methods based on cost analysis and inventory requirements.
Education
No Degree - Psychology
Texas State University
San Marcos, TXSkills
- Self-starting business professional
- Creative problem solver
- Excellent written and verbal communication skills
- Compliance Analysis
- Computer Hardware Knowledge
- User Acceptance Testing (UAT)
- Complex Problem-Solving
- Project Management
- Analytical Thinking
- Team Leadership
Timeline
Endpoint Management Analyst II
TEXAS DOW EMPLOYEES CREDIT UNION, TDECU
04.2021 - 07.2023
Inside Sales/ Inventory Manager
SOUTHWEST PROCESS CONTROLS INC
12.2012 - 03.2014
IT Field Technician
FIELD NATION
11.2012 - 11.2021
Logistics Analyst / Key Account Manager
HAM-LET VALVES AND FITTINGS, USA INC
04.2008 - 11.2012
Inside Sales Specialist
THE PALM TREE GROUP
11.2007 - 11.2008
Scheduling Coordinator
IMPERIAL SUGAR COMPANY
06.2003 - 09.2007
No Degree - Psychology
Texas State University
Similar Profiles
King LorenzoKing Lorenzo
Senior Recruiter at TDECU (Texas Dow Employees Credit Union)Senior Recruiter at TDECU (Texas Dow Employees Credit Union)
Matthew S. GrissomMatthew S. Grissom
Digital Experience Manager at Texas Dow Employees Credit UnionDigital Experience Manager at Texas Dow Employees Credit Union
AMANDA EUDYAMANDA EUDY
Senior Member Specialist at Texas Dow Employees Credit UnionSenior Member Specialist at Texas Dow Employees Credit Union