COREY FORD
LANCASTER,CA
Summary
Dedicated professional with over three years of hands-on experience operating heavy machinery, specializing in efficient loading and offloading of materials. Proven ability to thrive in fast-paced environments, demonstrating strong teamwork skills while excelling in independent tasks. Committed to maintaining safety standards and optimizing workflows to enhance productivity. Adept at adapting to new challenges and technologies within the industry.
Overview
9
9
years of professional experience
Work History
OFF LOADER
Epic LLC
Palmdale, CA
11.2023 - 12.2026
- Executed material loading and unloading processes with heavy machinery to streamline workflow.
- Ensured compliance with safety protocols during loading operations.
- Facilitated collaboration among team members to enhance workflow efficiency and productivity.
- Delivered comprehensive instruction on equipment usage and safety measures to enhance operational efficiency.
Customer Service Representative
Walmart
Palmdale, CA
11.2017 - 05.2021
- Facilitated customer satisfaction by effectively managing inquiries and troubleshooting concerns.
- Collaborated with team members to maintain a positive and efficient work environment.
- Utilized heavy machinery to streamline cart collection processes in parking lot.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Eastside High School
Lancaster, CA06-2010
Skills
- Proven ability to deliver excellent customer service, addressing inquiries, and resolving issues promptly
- Strong verbal and written communication skills demonstrated through interactions with customers, team members, and management
- Effective collaboration with team members to maintain a positive and efficient work environment
- Adept at managing front desk operations, maintaining filing systems, and ensuring the timely distribution of documents
Accomplishments
- Achieved a consistently high customer satisfaction rating, maintaining a score of 95% or higher through effective problem-solving and attentive service.
- Spearheaded a team project to streamline the returns process, resulting in a 20% reduction in return processing time and improved customer experience.
- Introduced training programs for warehouse staff on proper handling techniques, leading to a [B]% reduction in product damages.
Timeline
OFF LOADER
Epic LLC
11.2023 - 12.2026
Customer Service Representative
Walmart
11.2017 - 05.2021
High School Diploma -
Eastside High School