Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Corey Freeman

Holly Springs,NC

Summary

IT Technician with 8 years of experience in customer service, data entry, and transcription. Methodical, organized, and detail-oriented. Adept at analysis, transcription, diagnostics, troubleshooting, verifying and submitting complex data while maintaining 100% accuracy, and confidentiality of sensitive information.

Overview

8
8
years of professional experience

Work History

Freelance Transcriptionist

Self-employed
04.2023 - Current
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Verified accuracy of transcribed material prior to finalization.
  • Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Stayed current with industry terminology to provide accurate transcription services.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.

Technical Support Representative

OneSupport
08.2022 - 04.2023

    • Assisted customers in identifying issues and explained solutions to restore service and functionality.
    • Documented support interactions for future reference.
    • Used ticketing systems to manage and process support actions and requests.
    • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Transcriptionist

Allegis Transcription
10.2021 - 06.2022
  • Returned detailed, transcribed reports from phone-based interactions using proprietary hardware and software while maintaining an exemplary record of delivering projects before due period
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.

Technical Support Engineer

Citrix Systems
02.2017 - 08.2021
  • Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Maintained response times to support business continuity.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.

PC Support Specialist

Merz North America
07.2015 - 01.2017
  • Responded to client account questions, including billing and field service requests through a CRM ticketing system
  • Serviced and repaired proprietary hardware for local and field clients, and created service orders to replace defective hardware
  • Provided on-site and remote technical support to users.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new hardware and software, patched systems and configured settings.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.

Education

Diploma -

Holly Springs High School
Holly Springs, NC
06.2011

Skills

  • Legal Proceedings
  • PC Component Diagnostics
  • Insurance Requirements
  • 93 WPM, 97% accuracy
  • Complaint Resolution
  • Technical Documents Comprehension
  • MS Office Proficiency
  • Hardware and Software Configuration
  • Tracking and Documentation
  • Software Diagnosis
  • Microsoft Word
  • Data Input
  • Quality Control Analysis
  • Dictation and Transcription

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Endorsements in software development and mobile applications.

Timeline

Freelance Transcriptionist

Self-employed
04.2023 - Current

Technical Support Representative

OneSupport
08.2022 - 04.2023

Transcriptionist

Allegis Transcription
10.2021 - 06.2022

Technical Support Engineer

Citrix Systems
02.2017 - 08.2021

PC Support Specialist

Merz North America
07.2015 - 01.2017

Diploma -

Holly Springs High School

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Corey Freeman