COREY FREY

Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Performance-oriented Manager bringing over 10 years of experience in Retail and Food Service settings. Enterprising and self-motivated with clear focus on strengthening operations and promoting business success. Good sales, organizational and project management abilities combined with strategic approach to meeting profit targets. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills. Enterprising Operations Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

• Reduced process gaps while training new hires on products, software, operational best practices and store protocols. Maintained organization of stock room through inventory counts and stocking matrix. Reconciled daily sales transactions to balance and log day-to-day finances with QSRsoft. Ensured that all employees presented positive, exemplary image to customers. Identified and diminished performance gaps by coaching and supervising 10-20 subordinates. Coordinated and managed staff performance to maximize customer satisfaction, operational efficiency and business profits. Adhered to all safety procedures and company standards and policies. Implemented process improvement initiatives within department. Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Updated policies to reflect changing conditions and maintain optimal safety standards for all employees. Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills. Partnered with store visuals to develop and implement merchandising plans to guarantee profitability on weekly basis. Implemented exceptional communication and negotiation experience to reach agreements with vendors and manufacturers. Facilitated on-site staff training and developed processes and procedures to increase accuracy. Analyzed financial statements and payroll through product cost, labor and controllables. Worked directly with owner and staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability. Recruited and trained new staff members and produced employee schedules. Recruited, hired and trained new employees, including monitoring and review of individual performance. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Developed an in depth staff training manual to be used to train new staff of store policies and procedures. Delivered training and continuous mentoring to team members, boosting employee satisfaction and overall performance. Maintain the staff by recruiting, selecting, orienting, and training employees. Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets. Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk. Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records. Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup. Conducted routine inspections of incoming materials to check quality and compliance with established product specifications. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Perform various financial activities, such as cash handling and deposit preparation Delivered superior training and leadership to teams to boost performance and help all members achieve performance targets. Oversaw talented team of 10-20 employees by actively communicating project information, remedying issues and delivering positive feedback. Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills. Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions. Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions. Assigned daily tasks to employees and monitored activity and task completion. Conduct employee training in equipment operations or work and safety procedures and assign employee training to experienced workers Ensured a safe working environment by following all safety procedures, policies and regulations. Tracked daily production, inventory usage and any notable incidents on behalf of Store Manager to support operational planning and strategic decision making.