Corey Fusco

• Executed operation of forklifts and pallet jacks to ensure efficient material transportation across facility.
• Oversaw inventory management, ensuring accurate records and availability of essential supplies.
• Facilitated collaboration among team members to optimize material handling processes.
• Established and enforced safety protocols to mitigate workplace hazards.
• Facilitated training sessions for new employees on material handling techniques and safety protocols.
• Streamlined shipment coordination and delivery processes to enhance route efficiency.
• Executed inventory transportation to designated locations with precision.
• Organized and packed items into designated containers for efficient shipment.
• Ensured safety compliance by rigorously following established protocols and performing regular inspections.
• Maintained organization, cleanliness, and security of storage areas to safeguard company assets.
• Facilitated collaboration among team members to achieve timely task completion and uphold high-quality work standards.
• Executed operation of forklifts and pallet jacks to facilitate efficient transfer of large products within warehouse.
• Utilized hand-held scanners and physical logs to ensure precise tracking of item movements.
• Optimized productivity through effective operation of forklifts and material handling equipment.
• Executed careful loading and unloading of materials to prevent product damage.
• Facilitated active listening during team meetings to ensure comprehensive understanding of shift responsibilities.
• Streamlined operations by coordinating with multiple departments to ensure timely fulfillment of material requests.
• Executed cycle counts and managed inventory control processes to ensure precise tracking of product levels.
• Assigned identifying tags to containers to ensure accurate shipping information.
• Notified supervisors and coworkers of hazards and issues to facilitate prompt resolutions.
• Optimized warehouse operations through strategic organization of materials and implementation of inventory management systems.
• Oversaw inventory management processes, conducting regular audits and implementing necessary adjustments.
• Implemented optimized storage solutions to enhance warehouse space efficiency.
• Ensured maintenance of a clean and orderly work environment, eliminating potential hazards.
• Executed loading and unloading of materials onto and off of trucks to ensure timely shipment.
• Operated forklifts, pallet jacks, and various equipment to efficiently transport materials.

Conducted inspections and maintenance of gas regulator installations to uphold compliance and safety standards at transmission gate stations. Supported contractors working on regulator and gate stations. Assisted with mercaptan odorant transfers as required.

Assisted in installation and maintenance of customer service meters at residential and commercial properties. Supported fabrication efforts for meter installations. Aided in conducting leak investigations to ensure service reliability.

• Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and loyalty.
• Trained new team members on company policies, procedures, and customer service best practices.
• Identified process inefficiencies and recommended solutions to streamline operations and improve response times.
• Developed comprehensive knowledge of products to provide accurate information and support to customers.
• Collaborated with cross-functional teams to address complex customer issues and ensure timely resolutions.
• Led initiatives to enhance customer engagement strategies, resulting in improved retention rates.
• Monitored performance metrics and implemented corrective actions to maintain high service standards.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

As a product police apprentice Dispatcher, I was test with dispatching calls for service throughout the city on all three shifts, including weekends and nights and holidays. Other responsibilities included running NCIC entering Missing person‘s into a database entering vehicles into a database and communicating with police departments around the state in the New England region and throughout the country