Corey Gifft
Surprise,AZ
Summary
Dynamic professional with a proven track record at the University of Southern California, USC, excelling in crisis management and fostering positive relations. Leveraged mental health awareness and clear communication to enhance resident satisfaction and streamline operations. Achieved significant improvements in resident support and operational efficiency, demonstrating a results-driven approach and a commitment to excellence.
Also an approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
3
3
years of professional experience
Work History
Student Residential Advisor
University of Southern California, USC
06.2022 - 07.2024
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Supervisor
USC Book Store
03.2022 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Leasing Assistant
Gateway Apartments
07.2022 - 01.2023
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Customer Service Representative
Century Apartments - USC
07.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
Bachelor of Arts - Theatre, Screenwriting
University of Southern California
Los Angeles, CA05.2024
Skills
- Mental health awareness
- Crisis Management
- Dormitory Program Operations
- Activity Planning
- Security Procedures
- Daily living assistance
- Call Answering and Routing
- Customer Service
- Organized Mindset
- Clear Communication
Timeline
Leasing Assistant
Gateway Apartments
07.2022 - 01.2023
Student Residential Advisor
University of Southern California, USC
06.2022 - 07.2024
Supervisor
USC Book Store
03.2022 - 05.2024
Customer Service Representative
Century Apartments - USC
07.2021 - 07.2022
Bachelor of Arts - Theatre, Screenwriting
University of Southern California
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