Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Corey Graham

Tampa,FL

Summary

Dynamic professional with over a decade of proven success in implementing innovative processes, driving project excellence, and devising strategic plans. Adept at solving complex problems and cultivating robust interpersonal connections. Thrives in fast-paced, deadline-driven environments, consistently excelling in evaluating and optimizing team performance.

Overview

10
10
years of professional experience

Work History

Project Specialist

Kforce
03.2023 - 08.2023
  • Conducted risk assessments to proactively identify potential issues and implement mitigation strategies.
  • Collaborated with department teams to delineate project parameters, crafting work plans with precise time frames and budgetary constraints.
  • Orchestrated project activities to ensure adherence to schedule and budget, driving 98% efficiency and productivity.
  • Monitored action item statuses, providing timely updates to team, and proactively resolving roadblocks to maintain project momentum.
  • Coordinated weekly and monthly meetings, meticulously recording minutes, and disseminating crucial information to stakeholders.
  • Documented project progression, timelines, and generated comprehensive reports to facilitate informed decision-making.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sr. Time Entry Specialist

Kforce
05.2019 - 03.2023
  • Validated 100+ weekly consultant timecards and expenses with meticulous attention to detail, ensuring accuracy and consistency in payroll and billing.
  • Spearheaded initial audits of client invoices, meticulously verifying time and expense entries to uphold billing accuracy.
  • Extensive knowledge in data entry, analysis and reporting.
  • Maintained and updated documentation for client payroll and billing specifics, ensuring compliance with organizational standards.
  • Provided comprehensive support to teams, offering expertise in process optimization, and troubleshooting to enhance operational efficiency.
  • Acted as regional representative for escalated matters, driving resolution and fostering culture of continuous improvement.
  • Contributed to the overall success of the company by taking on additional responsibilities beyond typical data entry tasks, such as training new hires or assisting with special projects.

Customer Solutions Specialist

Kforce
02.2018 - 04.2019
  • Resolved 75+ incoming Tier 1 incidents daily across various departments, consistently exceeding service level agreements.
  • Managed employee access to information systems, ensuring seamless system navigation and data integrity.
  • Maintained meticulous records of customer interactions, leveraging active listening skills to address inquiries and concerns promptly.
  • Played pivotal role in updating databases with new and modified customer data, optimizing information management processes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

EDI Enrollment/Customer Relations Specialist

ABILITY Network
01.2014 - 05.2017
  • Led processing of EDI enrollments, ensuring seamless integration and communication between clients and the network.
  • Expertly handled remittance inquiries from clients, providing timely and accurate resolutions to enhance customer satisfaction.
  • Leveraged Salesforce expertise to develop custom reports for consolidating data, enabling streamlined analysis, and enhancing departmental efficiency.
  • Championed client satisfaction and retention as empowered internal client advocate, delivering exceptional service and support.
  • Successfully led initiatives resulting in a remarkable 36% decrease in cancellations.
  • Collaborated cross-functionally with internal partners to address client needs, driving collaborative problem-solving and resolution.
  • Provided mentorship and training to new hires, sharing expertise and best practices to foster professional development.
  • Analyzed customer feedback to identify opportunities for process improvement, implementing innovative solutions to enhance customer satisfaction.
  • Demonstrated adept negotiation and problem-solving skills, resolving complex customer concerns with finesse and efficiency.

Education

Bachelor of Science - Business Administration And Management

Hillsborough Community College
Tampa, FL
06.2014

Bachelor of Arts - Culinary Arts

The Art Institute of Fort Lauderdale Inc
Tampa, FL
05.2010

Skills

  • Project Management
  • Orchestrating Project Operations
  • Proficient in Documentation and Reporting
  • Advanced Microsoft Office Suite Skills
  • Waterfall & Agile Methodologies
  • Outstanding Communication Abilities
  • Strategic Workflow Planning
  • Effective Schedule Coordination
  • Continuous Process Improvement
  • Proficient in CRM Software Utilization
  • Data Analysis
  • Staff Training

Volunteer Experience

Founder and President of a local nonprofit called Dreams2Reality Endeavors, Inc. Actively volunteers with various local charities focused on empowering and supporting under-served individuals and families.

Timeline

Project Specialist

Kforce
03.2023 - 08.2023

Sr. Time Entry Specialist

Kforce
05.2019 - 03.2023

Customer Solutions Specialist

Kforce
02.2018 - 04.2019

EDI Enrollment/Customer Relations Specialist

ABILITY Network
01.2014 - 05.2017

Bachelor of Science - Business Administration And Management

Hillsborough Community College

Bachelor of Arts - Culinary Arts

The Art Institute of Fort Lauderdale Inc

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Corey Graham