Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corey Groce

Hoover,AL

Summary

Accomplished professional with more than 20 years of managerial experience. Skilled in training program design, development, and implementation. Experienced in new hire training, facilitating current employees' training, and communicating with diverse audiences. Resourceful team player with a strong commitment to achieving high customer satisfaction results. Top performer with strong leadership and motivational skills.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Continuous Improvement, Regional Trainer/Quality

Spark Cleaning, LLC
01.2009 - 06.2022
  • Staff Training & Mentorship
  • Policy Development
  • Organizational Goals
  • Medical and Science Background
  • Social Service Background
  • Teamwork & Collaboration
  • Conflict Resolution
  • Adaptability & Flexibility
  • Critical Thinking, Designed companywide training curriculum and facilitated the training of new hires as well as current staff
  • Achieved revenue targets for all projects
  • Fully equipped all staff, and ensured all projects were completed on time
  • Designed proprietary Quality Control System paired with Qualitative Analysis that achieved scores in the 90th percentile in customer satisfaction
  • Monitored employee performance and ensured quality standards were achieved
  • Demonstrated expertise in client acquisition and retention.

Detention Officer Supervisor/Trainer

Shelby County Regional Juvenile Detention Facility
01.2003 - 01.2011
  • Maintained physical safety, security, and mental well-being of staff and detainees in a 24-hour-a-day facility
  • Created training to broaden staff skills about mental trauma, employee/employer relations, health & safety, multicultural awareness, and facility cleanliness
  • Assessed situations and implement appropriate intervention strategies to support staff and handle emergencies
  • Personally transported and/or escorted Ambulances (EMS) with juveniles and staff to the hospital to act as liaisons between parents, guardians, the court system, and law enforcement
  • Explained illnesses and injuries to parents, guardians, the court system, and law enforcement
  • Ensured proper medical treatment was provided as well as follow-up treatment
  • Built & maintained a strong daily working relationship with judges, attorneys, clients & various agencies
  • Effectively and respectively worked with people with intellectual and developmental disabilities as well as individuals experiencing crisis and/or trauma.

Lead Instructor and Facilitator

American Red Cross
01.1999 - 01.2011
  • Facilitated trainings and maintained appropriate certifications such as CPR, first aid, crisis intervention, and suicide prevention.

Education

Bachelor of Science - Psychology, Community Leadership

Auburn University
Auburn, AL
08.2000

Skills

  • Project Management
  • Leadership
  • Oral and Written Communication
  • Strategic and Critical Thinking
  • Teamwork and Collaboration
  • Microsoft Office Applications
  • G-Suite
  • Excel, and other spreadsheets
  • All Social Media Platforms
  • Slack, Zoom, Microsoft Teams

Certification

Certified in CPR and 1st Aide, 20 years Certified in Crisis Prevention and Intervention, 10 years Current Certification in Basic Life Support (BLS)

Timeline

Continuous Improvement, Regional Trainer/Quality

Spark Cleaning, LLC
01.2009 - 06.2022

Detention Officer Supervisor/Trainer

Shelby County Regional Juvenile Detention Facility
01.2003 - 01.2011

Lead Instructor and Facilitator

American Red Cross
01.1999 - 01.2011

Bachelor of Science - Psychology, Community Leadership

Auburn University

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Corey Groce