Corian Hayes
Durham,NC
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
17
17
years of professional experience
Work History
Senior Maintenance Technician
City Of Durham Solid Waste Management
04.2022 - Current
- Developed preventive maintenance schedules to enhance equipment reliability and reduce downtime across multiple facilities.
- Conducted regular inspections of machinery and vehicles, identifying potential issues before they escalated into costly repairs.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operated recycling truck to collect and transport materials efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Educated community members on proper recycling practices during collection stops.
- Maintained accurate records of collected materials and reported discrepancies promptly.
Care/ Support Coordinator
Trial Card
10.2020 - 05.2022
- Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions
- Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy
- Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
- Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy
- Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives)
- Maintains records in accordance with applicable standards and regulations to the programs/promotions
Driver Helper/ Pvd Driver
UPS
11.2018 - 02.2020
- Assisted drivers with package deliveries, ensuring timely and accurate distribution.
- Loaded and unloaded packages efficiently to maintain workflow continuity.
- Communicated effectively with dispatchers to coordinate pick-up and drop-off times.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
- Obtained signatures from customers upon delivery of goods.
Delivery Driver
FedEX
06.2010 - 05.2017
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs and inventory records for operational efficiency.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Assisted in training new drivers on best practices and route navigation.
- Enhanced routing processes, reducing delivery times through strategic planning.
- Collaborated with warehouse staff to streamline loading and unloading procedures.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Monitored vehicle maintenance needs, ensuring optimal performance and reliability.
- Delivered packages to customer doorsteps and business offices.
STAT Lab Courier
Duke Medical Center
11.2008 - 04.2010
- Receive medical item and understand instructions from healthcare facility. Ensure that medical item/s are securely stored in the delivery vehicle. Ensure that the documentation corresponds to each item, that all documentation is credible and accurate. Map out route to destination, considering traffic and mileage. Ensure the punctual collection and delivery of medical items from healthcare facility.
- Ensure that recipients sign delivery receipts and designations are verified. Ensure the safety of each item delivered. Log mileage and maintenance information on company logbook. Accurately count and take inventory of medical items to be collected or delivered.Perform all duties within HIPAA regulations.
Education
High school or equivalent -
Hillside Highschool
Durham, NC05.2005
Skills
- Lockout and tagout procedures
- Safe driving practices
- Punctuality
- Defensive driving
- Route navigation
- Hazardous materials handling
- Basic mechanical skills
- Environmental awareness
- Waste sorting
- Vehicle maintenance
- Equipment inspection
- Heavy vehicle operation
- Load securing
- Safe driving
- Loading and unloading
- Vehicle inspection
- Work log maintenance
Timeline
Senior Maintenance Technician
City Of Durham Solid Waste Management
04.2022 - Current
Care/ Support Coordinator
Trial Card
10.2020 - 05.2022
Driver Helper/ Pvd Driver
UPS
11.2018 - 02.2020
Delivery Driver
FedEX
06.2010 - 05.2017
STAT Lab Courier
Duke Medical Center
11.2008 - 04.2010
High school or equivalent -
Hillside Highschool
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