Corey Harp
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Supportive Team Lead with 12 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Chef,Foh Lead
The Wayback Cafe & Cottages
Austin, Tx
11.2022 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Coached team members in techniques necessary to complete job tasks.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Interacted with guests to obtain feedback on product quality and service levels.
Account Manager
123 Staffing LLC
01.2022 - 03.2022
- Identified key entry points to enhance market penetration and maximize returns.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Negotiated prices, terms of sales and service agreements.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Bar Manager, Foh Manager, Event Director
MARTY B'S RESTAURANT
03.2019 - 03.2021
- Managed 180+ team members
- Responsible for all scheduling of every FOH team member including servers, bar tenders, host, to go, food runners and bussers
- Catering Team and Events Team
- Responsible for all guest relations and impeccable service standards
- Responsible for hiring and cross-training of all employees
- Food Quality and overall guest experience
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
General Manager
COTTON PATCH CAFE
03.2017 - 02.2019
- Always managed all daily operational functions at a fast-paced restaurant providing support to managers and staff and ensuring outstanding customer service levels
- Responsible for meeting daily and monthly projections and forecasts
- Food Test Kitchen Plus (MIT) Location for many new managers with the company
- Prepared operating budgets, budget reports and other financial performance reports
- Optimize profits by controlling food, beverage and labor costs daily
- Responsible for hiring and training all staff managers
- Growing a developing talent from within the company to management positions
- Ensured Food quality was to spec
- Cross trained BOH Satff to optimize efficiency and Labor dollars
General Manager
COTTON PATCH CAFE
09.2016 - 03.2017
- Always managed all daily operational functions at a fast-paced restaurant providing support to managers and staff and ensuring outstanding customer service levels
- Responsible for meeting daily and monthly projections and forecasts
- Prepared operating budgets, budget reports and other financial performance reports
- Optimize profits by controlling food, beverage and labor costs daily
- Responsible for hiring and training all staff managers
- Growing a developing talent from within the company to management positions.
General Manager
COTTON PATCH CAFE
10.2015 - 09.2016
- Oversaw the opening of a new location and all related tasks
- Always managed all daily operational functions at a fast-paced restaurant providing support to managers and staff and ensuring outstanding customer service levels
- Responsible for meeting daily and monthly projections and forecasts
- Prepared operating budgets, budget reports and other financial performance reports
- Optimize profits by controlling food, beverage and labor costs daily
- Responsible for hiring and training all staff managers
- Growing a developing talent from within the company to management positions.
General Manager
COTTON PATCH CAFE
02.2015 - 10.2015
- Always managed all daily operational functions at a fast-paced restaurant providing support to managers and staff and ensuring outstanding customer service levels
- Responsible for meeting daily and monthly projections and forecasts
- Prepared operating budgets, budget reports and other financial performance reports
- Optimize profits by controlling food, beverage and labor costs daily
- Responsible for hiring and training all staff managers
- Growing a developing talent from within the company to management positions.
Assistant Manager
COTTON PATCH CAFE
09.2014 - 02.2015
- Helped oversee the opening of a new location and all related tasks
- Helped with staffing and scheduling
- Helped create budgets for projected opening sales
- Helped create front of house and back of house training outlines
- Ensured that each guest's experience was positive, memorable and consistent
- Prepared program operating budgets, budget reports and other financial performance reports
- Drafted the budget for several different departments and monitored expenditures.
Corporate trainer
COTTON PATCH CAFE
09.2011 - 09.2014
- Opened multiple locations for the company and trained FOH staff
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct
- Participants in a variety of ways
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
- Selected and assigned instructors to conduct training seminars
- Extensively trained new and existing employees
- Conducted one-on-one tutoring sessions for new employees
- Addressed all questions from training program participants
- Worked with an average of 25 participants per class
- Facilitated group sessions and provided one-on-one support.
Education
GENERAL EDUCATION DEVELOPMENT DIPLOMA -
Skills
- Verbal and written communication
- Operations management
- Coaching and mentoring
- Customer service
- Relationship building
- Quality control
- Strategic planning
- Budgeting and finance
- Vendor sourcing and negotiations
- Project controls
- Contract management
- Inventory control
- New product introductions
- Complex problem solving
- Scheduling
- Inventory and Supply Management
- High-Volume Environments
- Delegation and Task Management
- Spreadsheet Tracking
- Special Events and Catering
- Developing Menus
- Recipe Development
- Food Service Team Development
- Equipment Safety
- Cash Control
- Employee Development
- Profit Target Achievement
- Collaboration and Relationships
Languages
Spanish
Professional Working
Timeline
Chef,Foh Lead
The Wayback Cafe & Cottages
11.2022 - Current
Account Manager
123 Staffing LLC
01.2022 - 03.2022
Bar Manager, Foh Manager, Event Director
MARTY B'S RESTAURANT
03.2019 - 03.2021
General Manager
COTTON PATCH CAFE
03.2017 - 02.2019
General Manager
COTTON PATCH CAFE
09.2016 - 03.2017
General Manager
COTTON PATCH CAFE
10.2015 - 09.2016
General Manager
COTTON PATCH CAFE
02.2015 - 10.2015
Assistant Manager
COTTON PATCH CAFE
09.2014 - 02.2015
Corporate trainer
COTTON PATCH CAFE
09.2011 - 09.2014
GENERAL EDUCATION DEVELOPMENT DIPLOMA -
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