Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Corey Hattley

Dallas

Summary

I am currently seeking the position of Senior Tiger team Agent, where I may demonstrate my skills, learn, and advance throughout the company. Dynamic professional with a strong background in customer service. Expertise in identifying customer needs and delivering innovative solutions to enhance service operations and exceed satisfaction goals. Results-oriented customer service supervisor with experience in training and leading teams. Skilled in implementing process improvements and maintaining high customer satisfaction through effective communication and collaboration. Driven customer service professional with a proven track record in resolving issues and enhancing satisfaction. Known for efficiency and creativity in problem-solving.

Overview

21
21
years of professional experience

Work History

CXR

Chewy.com
Dallas
10.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Customer Service Supervisor

Chewy
Dallas
10.2021 - 10.2023
  • Trained new hires on company policies and customer interaction standards.
  • Resolved escalated customer complaints to maintain satisfaction and loyalty.
  • Implemented process improvements to streamline customer service operations.
  • Coordinated communication between departments to address customer issues efficiently.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Answered phone calls and responded to questions and concerns.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Clerk

United States Postal Service
Coppell
08.2012 - 12.2020
  • I was responsible for sorting, processing mail and dispatching the mail.

Prep cook/Head Cashier

Boston Market
DeSoto
06.2010 - 08.2012
  • I was responsible for ensure all food products were prepared according to company standards and regulations.
  • I was also responsible for ensuring the store was ready for open daily, by making sure that quality food is prepared, and the store is at optimal cleanliness.
  • As a head cashier, I was the customer ambassador ensuring that every customer had the best possible experience and feedback.

Assitant Curator

Visions In Black
Dallas
12.2004 - 06.2010
  • As the assistant curator, I was the artist personal assistant.
  • I managed and coordinated all exhibit and museum displays across the country, and for the home gallery.
  • I was also responsible for managing all accounts payable.

Education

Some College - Business Management

University of Phoenix
Dallas, TX
08.2025

High school or equivalent -

Lancaster High school
Lancaster, TX
05.2004

Some College (No Degree) - Business Management

Jarvis Christian College
Hawkins, TX

Skills

  • Customer Service
  • Data Entry
  • Filing
  • Inventory Clerk
  • Personal Assistant
  • Accounts Payable
  • Accounts Receivable
  • Sales
  • Administrative
  • Cashiering
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Order Entry
  • Management
  • Time management
  • Project management
  • Customer service
  • Problem resolution
  • Process improvement
  • Communication skills
  • Multitasking
  • Verbal communication
  • Conflict resolution
  • Supervision and leadership
  • Written communication
  • Critical thinking
  • Research
  • Teamwork and collaboration

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

CXR

Chewy.com
10.2023 - Current

Customer Service Supervisor

Chewy
10.2021 - 10.2023

Clerk

United States Postal Service
08.2012 - 12.2020

Prep cook/Head Cashier

Boston Market
06.2010 - 08.2012

Assitant Curator

Visions In Black
12.2004 - 06.2010

Some College - Business Management

University of Phoenix

High school or equivalent -

Lancaster High school

Some College (No Degree) - Business Management

Jarvis Christian College

Similar Profiles

CREATE PROFILE
Corey Hattley