Corey Hendricks
Information Security
Columbus,OH
Summary
Experienced IT and Industrial professional skilled in leading IT Endpoint groups and operational teams. Expertise includes IT Asset Management, Security Operations, Systems Administration, and industrial maintenance across state agency and private sectors. Proficient with ServiceNow, Active Directory (AD), CrowdStrike, Workspace ONE, OAKS FIN, Qualys, Duo, MIM, Tangoe, and Cognos. Proven ability in asset lifecycle management, user access control, security policy enforcement (NIST 800-53, ITIL, HIPAA, FERPA, CIPA), incident response, automation, reporting, and compliance. Adept at managing complex environments, supervising/coordinating staff, troubleshooting, and ensuring operational efficiency and security. Strong communicator and problem-solver available for critical outage response.
Overview
38
38
years of professional experience
Work History
Agency Information Security Professional
Ohio Department of Youth Services
Columbus, Ohio
08.2022 - Current
- Security & Compliance: Assisted the enterprise security office with secure configuration of networks/systems per DAS practices. Planned, implemented, and monitored security measures. Configured and maintained security tools (Qualys, CrowdStrike). Conducted security audits, reviewed logs, validated access, investigated irregularities, and supported documentation/validation processes for IT systems, ensuring compliance with NIST 800-53, HIPAA, FERPA, CIPA, and other regulations. Developed and maintained security policies/standards for the Endpoint group. Managed digital certificates (MIM). Utilized Google SecOps SIEM for log aggregation, analysis, and forensic investigation.
- IT Asset Management (ITAM): Managed the full asset lifecycle (PCs, laptops, mobile devices, servers, etc.) using ServiceNow, OAKS FIN, Qualys, Absolute, and Cognos, including discovery, tagging, inventory, tracking (movement, status changes), reconciliation, and disposal per policy. Utilized MDM tools (Absolute, Workspace ONE, Tangoe, Google Workspace, GoGuardian) for device enrollment, configuration, tracking, policy enforcement, and reporting. Analyzed asset data and generated reports on utilization, compliance, and financials. Managed Apple Business Manager (ABM).
- User Access & Identity Management: Administered user accounts, security groups (MIM, Google Workspace, GoGuardian, AD), and Role-Based Access Controls (RBAC) across platforms (ServiceNow, MIM, Duo, CrowdStrike, AD, Google Workspace). Implemented and managed MFA (Duo). Developed and enforced granular access policies (Duo, GoGuardian, Workspace ONE, AD). Managed user lifecycle (onboarding/offboarding) and automated processes (GCDS, MIM workflows). Audited user activity and managed SSPR (MIM).
- System Administration & Configuration: Configured, managed, and administered platforms including ServiceNow, Workspace ONE, Tangoe, CrowdStrike, Google Workspace, OAKS FIN, GoGuardian, Qualys, MIM, AD, Duo, and ABM. Analyzed/designed system integrations. Developed workflows (ServiceNow, MIM) and business rules. Installed/configured performance monitoring software. Created dashboards and reports for system health, asset status, security, and billing. Managed system integrations, updates, and troubleshooting. Developed backup/recovery processes.
- Service Management & Support: Managed service requests/incidents in ServiceNow (intake, prioritization, assignment, SLA tracking, resolution). Developed and maintained ServiceNow Knowledgebase. Provided user support and training (ServiceNow portal, Tangoe). Provided desktop support. Attended customer meetings and resolved service-level issues.
- Leadership & Coordination: Coordinated tasks and scheduling for the ISD Endpoint group, offering technical guidance to staff on complex issues. Promoted enterprise solutions and management concepts.
- Telecommunications Management: Managed mobile device services via Tangoe (ordering, setup, deployment, billing, monitoring, policy enforcement, reconciliation, support).
Project Manager 1
Ohio Department of Rehabilitation Corrections (ODRC)
Columbus, OH
08.2016 - 08.2022
- IT Asset Management (ITAM): Assisted in strategic planning and coordinated the logistical distribution of ITS assets across numerous ODRC facilities. Managed the ODRC Central Office inventory database (PCs, laptops, mobile, servers, AV) within OAKS FIN, ensuring accurate tagging and data entry per DAS/ODRC policy. Coordinated and meticulously documented all asset movements (users, facilities, agencies, vendors) in OAKS FIN for accountability. Ran monthly reconciliation reports using OAKS FIN and Cognos Enterprise to verify custodianship and resolve discrepancies. Participated in physical inventories, tagging updates, database maintenance, repair coordination, and salvage preparation/disposal coordination with State/Federal Surplus Services. Compiled and maintained detailed shipping and surplus records.
- Service Management & Support: Coordinated the resolution of IT incidents and service tasks via ServiceNow, applying prioritization based on impact/urgency and tracking progress. Provided essential first-level help desk support (hardware, software, connectivity) and acted as backup for field technicians. Assisted Infrastructure Specialists with hands-on desktop support including peripheral/email/Teams setup, printer mapping, switch configuration resets, hardware component replacement/testing, network port testing, and video conference setup. Facilitated communication and task assignments between ODRC departments and IT Service Owners. Developed and maintained user guides and technical process documentation. Promoted IT security policies and best practices.
- User Access & Identity Management: Performed standard user account management (add, remove, edit) within Active Directory (AD) to support user onboarding, offboarding, and role adjustments.
- Telecommunications Management: Coordinated ODRC telecommunication requirements. Assisted Telecommunications Analysts with MARCS radio system administration (Motorola APX environment), including building/updating templates and profiles, managing talk groups, configuring hardware/software, performance tuning, tracking radio inventory, and maintaining the MARCS Knowledgebase. Provided support for cellular device management using Tangoe, including ordering, service modifications, assignments, billing inquiries, and warranty processing.
Maintenance Technician Lead
ArcelorMittal
Columbus, OH
12.2003 - 03.2013
- Led and coordinated maintenance team activities in a steel mill environment. Assigned work orders, ensured safe/efficient task completion, provided technical guidance, and trained new technicians. Oversaw preventative/corrective maintenance on heavy industrial machinery, managed parts inventory, and coordinated schedules with production. Enforced safety protocols (LOTO) and documented work in CMMS.
Crane Operator Group Lead
Buckeye Steel
Columbus, OH
07.1991 - 12.2003
- Led crane operator group in a steel mill, coordinating lifts and ensuring safety/operational adherence. Trained/mentored operators, operated cranes for critical lifts (molten steel), oversaw loading/unloading, coordinated communication, and supervised safety checks. Enforced plant safety rules.
Jet Aircraft Engine Mechanic / Crew Chief
United States Air Force (USAF)
Oklahoma City, Oklahoma
06.1987 - 10.1991
- Led and supervised a maintenance crew for jet engine repair/modification. Assigned tasks, provided technical guidance/training, managed workflow, ensured adherence to Technical Orders (TOs) and safety protocols, reviewed/signed off work, and coordinated with other sections for aircraft readiness. Performed hands-on engine/hydraulic maintenance and troubleshooting.
Education
Associate Degree -
Columbus State Community College
Columbus, Ohio 09.2018 - Current
Jet Aircraft Engine Mechanic - Jet Aircraft Engines
United States Air Force (USAF) Technical School
Rantoul, Illinois 05.2001 - 01.1987
High School Diploma -
Marion Franklin High School
Columbus, Ohio 06.2025 - 01.1987
Skills
- ServiceNow
- Tangoe (Ohio Mobility)
- VMware Workspace ONE (AirWatch)
- Active Directory (AD)
- Absolute Software
- CrowdStrike Falcon
- Google SecOps SIEM
- Microsoft Identity Manager (MIM)
- Cisco Duo Security
- Qualys Cloud Platform
- Google Workspace Admin Console
- IBM Cognos Analytics / Cognos Enterprise
- Apple Business Manager (ABM)
- Microsoft Office Suite
- Windows OS
- VMware
- Managerial/Supervisory
- Inventory Control
- Telecommunication
- Information Security
- Software Troubleshooting
- Desktop Support
- Network Support
- Project management methodologies
- Supervisory techniques
Timeline
High School Diploma -
Marion Franklin High School
06.2025 - 01.1987
Agency Information Security Professional
Ohio Department of Youth Services
08.2022 - Current
Associate Degree -
Columbus State Community College
09.2018 - Current
Project Manager 1
Ohio Department of Rehabilitation Corrections (ODRC)
08.2016 - 08.2022
Maintenance Technician Lead
ArcelorMittal
12.2003 - 03.2013
Jet Aircraft Engine Mechanic - Jet Aircraft Engines
United States Air Force (USAF) Technical School
05.2001 - 01.1987
Crane Operator Group Lead
Buckeye Steel
07.1991 - 12.2003
Jet Aircraft Engine Mechanic / Crew Chief
United States Air Force (USAF)
06.1987 - 10.1991
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